Devin Mason Email & Phone Number

Boston, Massachusetts, United States

Remote

• Successfully managed a book of Commercial and Enterprise accounts valued at $4 million in annual recurring revenue at a SaaS company.• Orchestrated strategic partnerships through regular touchpoints with senior leadership and delivering Executive Business Reviews to ensure growth and retention. • Increased product value and proved ROI by reporting key success metrics, developing account plans, consulting on business practices, and resolving complex obstacles.• Achieved customer satisfaction, influenced product roadmap, and uncovered expansion opportunities by collaborating across the organization.Noted Projects/Accomplishments: • Exceeded KPI goals by maintaining a 100% retention rate per quarter.• Created growth opportunities, resulting in a 20% increase of quarterly revenue.• Organized a minority owned business initiative geared towards increased growth and visibility for MOBs.

Farmington, Connecticut, United States | Remote

• Increased revenue year over year by managing a portfolio of Enterprise, high-profile accounts valued at $25 million in annual recurring revenue.• Attained growth by building client relationships through monthly meetings, quarterly account reviews with senior leadership, and delivering solutions to challenges. • Strengthened product value by identifying and reporting customer key metrics, strategic planning, and consulting customers on short and long-term business needs.• Facilitated collaboration across multiple departments to gain insights on product development, project timelines, and upsell opportunities. Noted Projects/Accomplishments: • Achieved 100% renewal of book of business and 50% growth year over year.• Exceeded organizational goals by contributing to a product proposal, winning 100% of Home Depot’s business and adding $4 million in annual revenue.• Coordinated back-office administration of service orders, achieving an additional $5.8 million in revenue.

Atlanta, Ga

• Attained expert knowledge in a SaaS role by managing the customer experience to ensure hospital compliance and contract renewal. • Spearheaded compliance efforts by identifying best practices, recognizing discrepancies, delivering proactive solutions and improving processes. • Illustrated strong written and verbal communication by distributing product updates, engaging with key decision makers, and solving customer complications.• Mentored Compliance Specialist to assist in gaining product knowledge, understanding of best practices, and meeting KPI goals.Noted Projects/Accomplishments: • Instrumental in the execution and distribution of client surveys, leading to a 40% increase in customer satisfaction and personally received 98% in positive feedback.