Devin Mason Email & Phone Number

Boston, Massachusetts, United States

Remote

• Successfully managed a book of Commercial and Enterprise accounts valued at $4 million in annual recurring revenue at a SaaS company.
• Orchestrated strategic partnerships through regular touchpoints with senior leadership and delivering Executive Business Reviews to ensure growth and retention.
• Increased product value and proved ROI by reporting key success metrics, developing account plans, consulting on business practices, and resolving complex obstacles.
• Achieved customer satisfaction, influenced product roadmap, and uncovered expansion opportunities by collaborating across the organization.Noted Projects/Accomplishments:
• Exceeded KPI goals by maintaining a 100% retention rate per quarter.
• Created growth opportunities, resulting in a 20% increase of quarterly revenue.

Farmington, Connecticut, United States | Remote

• Increased revenue year over year by managing a portfolio of Enterprise, high-profile accounts valued at $25 million in annual recurring revenue.
• Attained growth by building client relationships through monthly meetings, quarterly account reviews with senior leadership, and delivering solutions to challenges.
• Strengthened product value by identifying and reporting customer key metrics, strategic planning, and consulting customers on short and long-term business needs.
• Facilitated collaboration across multiple departments to gain insights on product development, project timelines, and upsell opportunities. Noted Projects/Accomplishments:
• Achieved 100% renewal of book of business and 50% growth year over year.
• Exceeded organizational goals by contributing to a product proposal, winning 100% of Home Depot’s business and adding $4 million in annual revenue.

Atlanta, GA

• Attained expert knowledge in a SaaS role by managing the customer experience to ensure hospital compliance and contract renewal.
• Spearheaded compliance efforts by identifying best practices, recognizing discrepancies, delivering proactive solutions and improving processes.
• Illustrated strong written and verbal communication by distributing product updates, engaging with key decision makers, and solving customer complications.
• Mentored Compliance Specialist to assist in gaining product knowledge, understanding of best practices, and meeting KPI goals.Noted Projects/Accomplishments:
• Instrumental in the execution and distribution of client surveys, leading to a 40% increase in customer satisfaction and personally received 98% in positive feedback.