Devin Cameron Email & Phone Number

Orlando, Fl, Us

Sterling, Va, Us

Collaborate with government clients providing technical and strategic guidance with their transition to a Microsoft Azure Cloud environment. Additionally providing daily engineering support and architecture design for Microsoft 365 environments.

Reston, Va, Us

Lead Organization transition to O365 Cloud environment leveraging Exchange Online and MS Teams in addition to daily support and strategic direction of O365 email and collaboration systems.

Orlando, Fl, Us

I oversee operations and daily business functions associated with project management processes, and deliver end-to-end solutions for a portfolio of high profile clients. I lead strategic planning and execution of all stages of enterprise software, hardware, and system implementations, and manage all phases from requirements gathering to production release and maintenance. I perform extensive reviews of project requirements to develop technical specifications, assess project feasibility, allocate necessary resources, and ensure budget estimates align with development timelines and resource needs. Revamp processes to improve Customer Quality Relationship including organizing and facilitating routine status meetings, reviewing and finalizing change management processes and associated approvals, proactively informing customers of possible delays due to conflicts, resource availability, and equipment or system failures. Ensure proposed solutions align with clients’ needs and expectations, and encourage open communications between all interested parties. Designed and implemented technical solutions to accurately assist clients in achieving supply-chain goals, which included overhauling current plans and business models to accommodate changing requirements and integration specificationsAchieved a 50% cost reduction in software licensing by decreasing the email server footprint. Effectively managed a $1M operating budget, including a Microsoft Office 365 migration and implementation project.

Orlando, Fl, Us

I revamped the IT Services department by developing and deploying technical solutions to streamline processes and increase productivity. I redefined the business model and focus of the IT Services department, by instituting concise definitions and expectations for technical support, KPIs, SLAs, and customer satisfaction ratings. Rebranded the Help Desk to Service Desk, enhancing the service catalog and revamping internal approaches to customer service and support.Spearheaded initiative to virtualize servers and reduce physical server footprint and access by 90%. Successfully designed and implement a complex series of matrices that established benchmarks to measure departmental improvement against predetermined quality and performance metrics. Developed an “Always-On” email instance in the Disaster-Recovery (DR) Site, reducing DR testing time from a few days to hours

Orlando, Fl, Us

I directed the daily operations and activities for a three-member support team of System Administrators, and managed the sourcing, onboarding, and personnel training for a corporate office supporting 400 users. I designed and implemented Key Performance Indicators (KPIs) and monitored personnel performance metrics to ensure compliance with company requirements. Assessed project milestones and criteria for final deliverables and allocated necessary resources according to skill requirements, priority, availability, and project timeline. Designed and instituted report templates to streamline communication efforts between project team and upper management, ensuring consistent, and uniform status tracking and updates for current and future project engagements.

Orlando, Fl, Us

I managed the daily activities for the Systems Administration Team tasked with supporting server infrastructure and datacenter operations for both Windows and Mac OS X platforms. I developed, installed, configured, optimized, and maintained IT and network infrastructures. Implemented and monitored an AirWatch MDM solution that provided the business with a tool to analyze mobile devices against company security policies. Upgraded and managed VMware Vsphere from 4.1 to 5.0, and migrated infrastructure and associated processes to newer hardware. Secured a 50% decrease in processing time to setup and deploy PCs, by implementing and maintaining Dell Kace Appliances. Additionally, IT used Kace to push applications to networked PCs remotely eliminating the need for desk-side assistance for this specific issue.

Orlando, Fl, Us

I was the primary point of contact for all escalations ranging from general technical issues to complex system failures. I functioned as Subject Matter Expert (SME) on email related concerns, organizational development, systems, and network optimization. Monitored system performance, and submitted improvement recommendations for higher availability, and secure data integration. I thoroughly troubleshot and implemented bug fixes through analyzing system error messages and state saves, and interpreting code into plausible resolutions. Successfully migrated over 400 end-user PCs from Windows 2000 to Windows 7, with minimal production impact, by using streamlined imaging solutions and customized scripts.

Orlando, Fl, Us

Systems Administration, Dell Kace 1000/2000 implementation. Completed Windows 7 migration project.

Toronto, On, Ca

Toronto, On, Ca