Devin Neu Email & Phone Number

I have gained over 14 years of experience driving operational efficiency, strategic growth, and digital transformation at credit unions. Currently serving as the Assistant Vice President of Consumer Lending at Community Choice Credit Union, I oversee a fantastic team and lead initiatives that enhance member experience, improve profitability, and ensure compliance.My leadership is defined by a focus on purpose-driven change, achieving impactful results by blending innovation with operational excellence. For example, I led the integration of artificial intelligence loan decision models, achieving 61% automation and generating over $100M in new loans without increasing risk tolerance. I spearheaded the overhaul of home equity processing, reducing closing times by 50% through the integration of automated technologies, and I consolidated loan origination systems to streamline workflows and improved organizational agility.I am deeply committed to fostering a high-performance culture through team optimization. My leadership philosophy centers around putting people first, creating sustainable and scalable solutions, while ensuring a consistent, high-quality member experience as we expand into new markets.With a proven track record in driving growth, operational efficiency, and digital transformation, I am dedicated to shaping the future of credit unions by leading with purpose, embracing innovation, and quantifying success through measurable results.