Devin Rahn Email & Phone Number

Winter Garden, FL, US

Manchester, New Hampshire, United States

Manchester, New Hampshire, United States

Manchester, NH

Oversee Supply Chain Operations and Data Analytics teams at Emerson Ecologics.Responsible for optimizing the procurement process for 16,000+ items from 250+ suppliers. Through leveraging inventory and sales data from multiple sources, maintain demand forecasts to create balanced inventory levels across our bi-coastal distribution centers and achieve.

Manchester, NH

Added responsibility for managing a shared-services data analytics team to existing Contact Center department oversight. Responsible for leveraging insights from transactional sales and customer demographic data to model customer behavior and provide business intelligence to the organization. Utilize customer feedback to analyze trends and target.

Bedford, NH

Senior Manager within a 30 person multi-site contact center focused on driving sales and providing first-level support to integrative healthcare practitioners. Directly responsible for managing forecasting and scheduling activities for the department to ensure consistent customer accessibility to support team. Worked with other internal departments to.

Bedford, NH; Redlands, CA

Managed a call center team of 10-15 associates responsible for providing product guidance and order entry support for integrative practitioners. Coached associates towards achieving individual and team performance excellence in contact quality, efficiency and selling.Key Accomplishments:- Led a 4-month effort to incorporate new 12 person contact center.

Merrimack, NH

Led a team of 15-20 associates responsible for providing first level guidance and support to customers of institutional clients, providing consultation in accordance with client guidelines and specifications while maintaining high quality and efficiency standards. Key Accomplishments:- Analyzed call interactions, metrics, and customer survey responses to.

Merrimack, NH; Toronto, ON

Resolved complex and escalated service issues with individual clients or groups requiring superior technical ability with all benefit plans and software applications.Key Accomplishments:- Completed a 3-month program to scale staff in Toronto, Ontario service center through accelerated recruitment efforts and driving efficiency with existing staff. Provided.

Merrimack, NH

Provided guidance and support to institutional customers on their benefit programs, billing inquiries, and annual enrollment periods.Key Accomplishments:- Created reporting spreadsheets used to analyze statistical performance, adopted as national models.- Advised participants on how benefit programs were impacted by federal regulations.- Consistently met.

Bachelor Of Science (B.S.) With Distinction, Actuarial Mathematics

Activities and Societies: Golf Team, Ultimate Frisbee Team

Master Of Business Administration (Mba), Business Administration

Activities and Societies: Delta Mu Delta