Fouad Nahhas Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Maintained an excellent CSAT while handling and resolving issues for regular customers and small businesses.
• Coordinated team huddles to improve performance and maintain efficiency at resolving issues and hitting sales targets.
• Played a big role at making my team the top team in Sales within the department at over 20% of the total department sales while forming only 5-6% of the department.
• Closed a home services bundle sale being the first and only member in the team to close such sale regardless of not being in the home services queue.

Ottawa, Ontario, Canada

• Generated a monthly sales report and set plans to increase revenue numbers for certain products according to the season and inventory.
• Managed the full inventory for fuel, tobacco products, general merchandise and car wash products procuring products that were in shortage based on weekly summaries.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Finalized day-end paperwork and liasoned the report to the head office.
• Monitored daily cash discrepancies, inventory shrinkages and drive-offs and reported them to the head office ensuring clear communication was maintained with them at all times.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Ottawa, Ontario, Canada

• Prepared day-end paperwork for the manager.
• Summarized the inventory list for shortages and forwarded the information to the manager to order accordingly.
• Inspected the store and the car wash on a daily basis for issues and malfunctions then reported to the manager.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Ottawa, Ontario, Canada

• Sold car washes on top of the customer's intended purchase (as high as 100 sold in a single shift).
• Prompted customers to join our loyalty program while reaching the daily, weekly and monthly goals over 90% of the time.
• Up-sold key merchandise and services to customers adding 40-60% to the transaction's value.
• Aided and Interacted well with customers to build deep connections and nurture relationships in a very busy work place (over 500 transactions per shift).
• Sold tobacco products and lottery while following the Ontario guidelines and regulations in a prompt and precise manner.

Ottawa, Ontario, Canada

• Up-sold additional products and services to customers, increasing transactions’ value by 70-100%.
• Addressed customer needs and made product recommendations to increase sales.
• Delivered exceptional customer service experience to TDPlace customers as well as answered all inquiries they had.
• Handled cash transactions in CAD and USD in a very agile workplace and kept a balanced register.
• Served alcohol while following the standards of alcohol service in Ontario (Smart Serve guidelines)

Ottawa, Ontario, Canada

• Sold window cleaning services on a door-to-door basis generating 700 leads per month on average.
• Met or exceeded sales quotas 6 months out of 7.
• Learned and implemented consultative selling skills to identify opportunities and overcome objections.
• Booked clients to meet with the sales manager to close the deal.
• Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.

Ottawa, Ontario, Canada

• Prepared sandwiches and salads following food safety guidelines in a fast paced environment.
• Maintained a clean and organized work place.
• Delivered an exceptional customer service experience.
• Handled transactions and ensured the cash balance was in order at the end of every work day.

Ottawa, Ontario, Canada

• Handled the process of renting skating equipment as well as answered any inquires our customers had.
• Maintained transactions and ensured the cash balance was in order at the end of every work day.
• Ensured a well-organized and efficient workplace for all employees and customers.