Jeremy Lloyd Email and Phone Number

• Test / Validation / Quality Assurance on Software Testing• Agile Methodology and Software Life Cycle Development Process• Testing software from a low level up to the system / user level.• Finding SW bugs, submitting bugs and following up on closing bugs.• Android automation• Android certification process• Microsoft certification process• Test client Android application along with Server equivalent application

Duties: Demonstrated a sense of urgency and accountability while providing business-to-business (B2B) technical assistance for Android tablets and mobile devices along with Exchange server support for a leader in the industry. Received communications from Help Desk agents and acted as a technical resource for Microsoft Software products supplying technical resolutions. Assisted with network and messaging operations, protocols, and authentication; message tracing and security software installation and assistance with an emphasis on customer satisfaction.

As an iOS Senior Advisor and Senior Escalation Specialist, resolve the most difficult problems from 100 front-line agents• Assist customers nationwide with issues regarding their wireless networks, computers, laptops, iPhones and iPads as well as operating their iPhone with their Mac or PC and connectivity problems while coordinating with AT&T, Verizon or Sprint to resolve their telecommunication issues via email and phone• Provide continual service with all types of individuals on a one-on-one basis, always remembering requests and answering questions immediately while providing the highest customer satisfaction and working until the issue is resolved• Assist customers in every way possible; handled numerous customer service issues at one time • Due to excellent problem solving abilities, iron-out IT dilemmas and work with customers on an individualized basis• Reduce number of complaints via troubleshooting, patiently asking questions and listening to their concerns to rectify any escalations, disputes, errors and discrepancies; continuously scored 100% on all customer satisfaction surveys• Present and maintain a positive company image while resolving concerns using tact and good judgment• React to unexpected demands positively and productively; respond to emergencies with common sense

As Jack of all traits, sold Sprint’s full line of mobile devices as well as repaired, installed and upgraded hardware and software, including hardware malfunctions with the screen and physical damage to the device, software-related fixes and general support for all mobile devices• Assisted customers with initial activation for their Sprint iPhones, Androids and Basic Feature phones; taught how to use as well as how to perform quick troubleshooting

Installed software through wireless connection onto meters by flashing new firmware using RF radios; collected GPS data from currently working kilowatt-hour meters• Understood user’s unique situation and customized to achieve maximum performance, saving time and reducing costs • Traveled to clients’ site; working on thousands of commercial and residential electric meters per week, installing latest firmware while collecting GPS data and repairing meters as needed