Devlin Johnson Email & Phone Number

Atlanta, Georgia, United States

• Troubleshoot IT technology in classroom, media centers, and administrative facilities• Utilize Service Desk ticketing system to handle service requests• Communicate directly with management and stakeholders about the status of IT incidents and planned IT initiatives• Respond to on-site network related repair requests• Perform record keeping functions related to hardware locations, quantities, and required repairs• Utilize Microsoft Azure to upload applications, track… Show more • Troubleshoot IT technology in classroom, media centers, and administrative facilities• Utilize Service Desk ticketing system to handle service requests• Communicate directly with management and stakeholders about the status of IT incidents and planned IT initiatives• Respond to on-site network related repair requests• Perform record keeping functions related to hardware locations, quantities, and required repairs• Utilize Microsoft Azure to upload applications, track devices, and block access within accordance to company policy• Responsible for submitting damages, fines, and tracking devices through SAP S/4 Hana • Installed Windows updates and patches Show less

• Responsible for ensuring that the software is functioning properly, providers are compensatedaccurately while ensuring no interruption to services• Familiar with Jira project tracking system and Quality Assurance testing procedures • Utilize Microsoft Azure to monitor server load balancer• Handle provider compensation audits, to mitigate shortages for the company and employees• Monitor a

Atlanta, Georgia, United States

• Maintained problem documentations and their resolution procedures for reference procedures.• Responsible for managing the company’s Outlook portal• Installed Office 365 on all users’ computers•Conducted IT related training for new hires, users and technical teams as needed.• Analyzed system issues and provided resolutions.• Responsible for SonicWall firewall, making sure specific sites are blocked and all neededdevices have access to bypass it.

Charleston, South Carolina Metropolitan Area

• Provided operational and technical support for office personnel and warehouse (600+employees total)• Used Active Directory to setup user’s authorization and authentication to have access toappropriate files and folders• Observed, monitored, and maintained all computer hardware equipment and software issues• Responsible for configuring new equipment, installation, and upgrade for all equipment• Supported the company computer system network and IT infrastructure by… Show more • Provided operational and technical support for office personnel and warehouse (600+employees total)• Used Active Directory to setup user’s authorization and authentication to have access toappropriate files and folders• Observed, monitored, and maintained all computer hardware equipment and software issues• Responsible for configuring new equipment, installation, and upgrade for all equipment• Supported the company computer system network and IT infrastructure by assisting withinstallations and routine maintenance• Maintained company telephone systems, including mobile devices. Responsible for newemployee setup and training support• Responsible for occasional contact with vendors and external users to troubleshoot andresolve problems• Responsible for setting and updating equipment; MacBook and Windows devices Show less

Fort Hood, Texas, United States

• Managed a team of 10 personal while overseeing mission completion• Developed and implemented a clear vision strategy for the team to improve mission readiness• Encouraged an inclusive working environment to promote team building, which improvedcollaborative problem-solving skills and better outcomes• Followed standard operating procedures while overseeing completion of all tasks• Continued help improve soldiers individual and professional growth through training… Show more • Managed a team of 10 personal while overseeing mission completion• Developed and implemented a clear vision strategy for the team to improve mission readiness• Encouraged an inclusive working environment to promote team building, which improvedcollaborative problem-solving skills and better outcomes• Followed standard operating procedures while overseeing completion of all tasks• Continued help improve soldiers individual and professional growth through training andmentorship Show less