- Efficiently process service requests from CRM to support the install, setup, and usage of applications on various mobile devices.- Concisely document consumer tickets in service management system and provide updates throughout the life cycle of the ticket.- Drove company initiatives that result in the improvement of product performance to the consumer as well as operational efficiencies.- Process all escalation inquiries from customers through JIRA ticketing system.- Manage the interviewing, on-boarding, and scheduling of new hires.

- Provided prompt, efficient, detail service by engaging directly with customers via phone and email- Developed detailed knowledge about specific product lines and features- Utilized salesforce to record detailed notes and manage client communication

- Communicated with customer and colleagues in a patient and professional manner - Actively seek solutions to customer needs by suggested innovative solutions on customer experience- Effectively worked under fast paced environment while managing multiple priorities

- Determined root causes of problems and quickly implemented efficient solutions- Maintained strong communication and understanding with clients - Made courtesy calls to ensure any issues are identified and resolved

- Provided remote technical assistance and support for Tier 1 Help Desk requests.- Resolved all level one support requests and escalate higher-level requests appropriately - Effectively documented new solutions or procedures to be submitted into knowledgebase page

- Prepared accurate and timely reports- Provided quick, accurate, updates and solutions- Effectively communicated to clients over phone, email and chat-like functions

- Utilized salesforce to record detailed notes and manage client communication- Follow up on outstanding requests and ensure timely resolution- Worked with other teams to ensure a consistent and high-quality level of support

- Ask customers targeted questions to quickly understand the root of the problem- Communicated frequently and clearly with different products and understand future enhancements- Prioritize and manage several open issues at one time

- Presented exceptional customer service.- Maintained and organized each vendor station- Managed and stocked inventory

- Maintained member check-ins - Provided telephone coverage - Taught members a variety of different exercises to incorporate into their daily routine- Organized and maintained facility equipment - Processed and filed new memberships