- Prioritize process for assessment for final report out with benefit sheet and potential effort saving for the project unit- Working as PMO for the team and projects. - Ensuring project working as per plan with required governance and compliance.- Checklist is maintained and regular communication is done to stakeholders for the progress of projects - Performing requirement gathering for Assessment & Solution Designing - Detailed presentation of the assessment and findings… Show more - Prioritize process for assessment for final report out with benefit sheet and potential effort saving for the project unit- Working as PMO for the team and projects. - Ensuring project working as per plan with required governance and compliance.- Checklist is maintained and regular communication is done to stakeholders for the progress of projects - Performing requirement gathering for Assessment & Solution Designing - Detailed presentation of the assessment and findings in final report out - Recommending tools for Automation & Transformation - Coordinating with Operations & Development team during the development phase of Bots and their execution Show less

- Successful remote transition of process from hiring, training to the execution of operations by gradual ramp up through phases and its monitoring at various tollgates level - Creating & Maintaining process documents and monitoring checklist for smooth functioning of process - Bring value by optimized operations, proactive problems management, continual service improvement & streamlining the process.- Identifying improvement areas and implementing adequate measures to improve… Show more - Successful remote transition of process from hiring, training to the execution of operations by gradual ramp up through phases and its monitoring at various tollgates level - Creating & Maintaining process documents and monitoring checklist for smooth functioning of process - Bring value by optimized operations, proactive problems management, continual service improvement & streamlining the process.- Identifying improvement areas and implementing adequate measures to improve satisfaction level through various feedback and surveys (VOC / VOB / VOE)- Successful completion of various audits for the process to maintain the organization standard (ISO reviews, CMMI, Internal Team Audit)- Initiated Various programs for the Mortgage vertical (Mortgagepedia, Grammar World, Project Parivartan) Show less

- Managed multiple process for the Client and ensuring SLAs being met - Handled project with 100 FTEs and 4 TLs - Successfully transition multiple Project(s) with AGILE methodology wherein the processes were further subdivided into various sub process and tested before new project was transitioned in phases- Offshore & Onsite coordination for Resource & Project Planning- Sharing timely SLA tracking progress reports with stakeholders- Aligning individual’s objective with… Show more - Managed multiple process for the Client and ensuring SLAs being met - Handled project with 100 FTEs and 4 TLs - Successfully transition multiple Project(s) with AGILE methodology wherein the processes were further subdivided into various sub process and tested before new project was transitioned in phases- Offshore & Onsite coordination for Resource & Project Planning- Sharing timely SLA tracking progress reports with stakeholders- Aligning individual’s objective with the organizational objective-Set targets for the team and guiding resources towards achieving them thereby enhancing their skills-Directing and Controlling the manpower -Impart Basic and Advance Mortgage training to all the verticals-Create modules for self learning pertaining to Mortgage industry like various documents used during the stage of the loan, stages of mortgage cycle etc. -Conduct New Hire Orientation training -Develop and design training modules-Streamlining of the process for the smooth functioning -Managing Client communication and ensuring the meeting of the set SLAs for the process and the people Show less

Managed 3 process for a Mortgage Banker in US. The profile consisted of processs both Backend and Blended.Transitioned a process and stabilized same in India with the complete ownership of Operations, Training and Quality.Did process improvements and build the career path for team and the people

Worked as Consultant Underwriter for second Mortgages and HELOCHelping and mentoring team membersTraining on Mortgage and calculation of income, assets for the homebuyers