Devna Sharma Email & Phone Number
@stablemoney.in
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Who is Devna Sharma? Overview
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Devna Sharma is listed as Training and Quality at Stable Money, a company with 106 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at stablemoney.in and a matched LinkedIn profile for Devna Sharma.
Devna Sharma previously worked as Training And Quality Manager at Zwc and Training And Quality Manager at Byju'S Learning. Devna Sharma holds Post Graduation Diploma In Management, Project Management from Mit-Dse.
Email format at Stable Money
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AeroLeads found 1 current-domain work email signal for Devna Sharma. Compare company email patterns before reaching out.
About Devna Sharma
With a solid foundation in architecture and project management, my journey evolved into a passion for quality assurance, currently leading initiatives at ZWC. Our team has significantly enhanced customer experiences by leveraging my Six Sigma Green Belt expertise.At the intersection of vendor management and operations, I've championed outsourcing strategies and training programs that resulted in a dramatic decrease in inaccuracy rates. My academic background is from Bachelor of Architecture at Hitkarini College underpins my strategic and design-thinking approach to problem-solving in the fast-paced customer service domain.
Devna Sharma's current company
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Devna Sharma work experience
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Training And Quality Manager
Current
Training And Quality Manager
- As a Team Lead of Outsourcing process in Byjus, I bring proven experience in outsourcing of voice processes, onboarding and training new vendors, and managing the vendor performance. I understand the Partner and Vendor.
- Ensured end-to-end outsourcing of 3 internal processes with 300 seats to 3 different vendors (Aegis-Startek, iEnergiser & Cogent) across different geographies.
- Improved the process excellence by reducing the inaccuracy counts from 27% to 0.5% by overseeing training and internal process adherence
- Supported legal counsel to improve the scope of work and enhance the performance parameters for the vendors are captured in the contract documents.
Quality Assurance Specialist
- Reporting to the Quality Manager from the Client, for the payments process and in-charge for leading the training of incoming Customer Representatives.
- Performed Daily Call Audits, and analyzed the data to track the quality performance of the process
- Evaluating the technical performance, quality parameters and process adherence of the agents and developing action plans to improve their performance.
- Good understanding of the client processes, which was required to solve process related queries of agents who I oversaw.
Project Architect
- Hired for handling overseas (Canadian) projects outsourced to India mainly involving detailed design and drafting.
- Lead a team 4 junior architects and was responsible for their training as well as the quality of the deliverables.
- Lead and trained a team of 8 junior architects to deliver projects various commercial and residential projects. Engaged with high profile clients for 4200sq.ft luxurious residence with a design package of INR 25,00,000.
- Drafting and Detailed Designing for various Commercial and residential projects
Devna Sharma education
Post Graduation Diploma In Management, Project Management
Bachelor Of Architecture - Barch, Architecture
Frequently asked questions about Devna Sharma
Quick answers generated from the profile data available on this page.
What company does Devna Sharma work for?
Devna Sharma works for Stable Money.
What is Devna Sharma's role at Stable Money?
Devna Sharma is listed as Training and Quality at Stable Money.
What is Devna Sharma's email address?
AeroLeads has found 1 work email signal at @stablemoney.in for Devna Sharma at Stable Money.
Where is Devna Sharma based?
Devna Sharma is based in Bengaluru, Karnataka, India while working with Stable Money.
What companies has Devna Sharma worked for?
Devna Sharma has worked for Stable Money, Zwc, Byju'S Learning, Cogent E Services, and Indica Consultants.
How can I contact Devna Sharma?
You can use AeroLeads to view verified contact signals for Devna Sharma at Stable Money, including work email, phone, and LinkedIn data when available.
What schools did Devna Sharma attend?
Devna Sharma holds Post Graduation Diploma In Management, Project Management from Mit-Dse.
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