Manage Helpdesk and repair shop staff. Purchasing for technology parts and replacement devices for the district. Oversee district wide inventory for staff and students. Prepare training and meeting materials for staff. Provide training for district staff on various technology topics.

Helpdesk - Pat May Center- Assist with call center calls and service tickets from all district staff and students. - Help resolve or escalate all hardware, software and network issues district wide.- Maintain district Inventory with CTA assistance from all campuses.- Quick trainings via phone/remote log in for staff and co-workers on problem resolutions, software, hardware and network issues or processes.- Device repairs.- New device setup, software installs and deployment.- Customer service- Dell parts ordering, using Dell Parts Direct- Work well with all departments in resolving issues, including CTA’s, Field Techs, Instructional Tech Specialists, Network Engineers and Programers.- Oversee completion of staff and student hardware inventory for multiple campuses.- Special Projects as needed.

Trinity High School- Assisted entire campus, Staff and Students, with all technology issues that arose, including Hardware, Software and network issues.- Maintained inventory of devices on campus and in storage for distribution.- Device distribution for staff and students.- Updated hardware and software- Installed new equipment, and software installations as needed.- Performed yearly inventory of all equipment on campus.- Updated information and escalated services tickets as needed in a timely manner.- Maintain a positive work relationship between departments and campus.

- Provided students in need, with one on one assistance in math and science.- Helped campus maintain, track and report special education accommodation minutes stated in IEP’s and 504’s.- Developed a new Excel sheet for accommodation minutes for the special education department state reporting.- Continued to fill in for teachers out on campus.

- Finished 2019 as Long-Term English Teacher at DAEP Campus.- Substitute taught Primary, Secondary education as well as at the Career and Technology Campus.

• Construction of custom millwork ranging from simplistic to ornate designs.• Projects include but not limited to cabinets, interior/exterior doors, bookcases, built-in furniture and free standing furniture.• Ability to read, build and install based on architectural blueprints.• Onsite installation and construction.• Shop machinery maintenance.

• Increased top line sales for the past 4 years, generating positive end of year net profit.• Acquisition of Dallas Stars and Dallas Mavericks Management pitch team member, answering questions to our abilities in regards to operations, purchasing, product development and merchandising• Operations Management – Location mapping, product distribution plan, staffing, scheduling, bank distribution and event financial close outs• Employee Management – 250+ Employees – Facilitated interview selection process of staff, event scheduling, Oversaw and executed weekly payroll (Commission and Hourly), attended hiring fairs, wrote curriculum and executed new hire orientation• Developed buy plan spreadsheet – Including Yearly delivery schedule, store allocations, pricing and open to buy• Developed training programs – Wrote training handouts, produced PowerPoint presentations, wrote quick guides and coordinated onsite training events- Training programs included Merchandising Techniques, Event Sales, Operation Procedures and Point of Sale training• Department Procurement – purchasing of warehouse, store and event equipment• Oversaw Store, Warehouse, Concourse and Auction Managers – Conducting yearly reviews• Accounts Payable – New Vendor Setup, Invoice balancing to receiving, Invoice approvals• Design and managed installs of store fixtures, redesigns and mobile stores• Developed internship program – Wrote guides for department and position responsibilities, hands on daily and event experiences in merchandising, event management, product ordering and distribution• Responsibilities carried over from previous position

• Wrote merchandise department Vendor Compliance Guide• Developed monthly inventory procedures cutting inventory time down and reducing variances• Development and setup of new point of sales and inventory system – Software and Hardware• Developed and maintained visual store sets• Managed distribution warehouse and staff• Buyer – Buy Planning, price negotiating, delivery schedule, store sets. Writing, issuing and changing PO’s. Attended trade shows• Managed 120 supplier relationships – Receiving and Invoice discrepancies, product defects, returns, credits and back charges• Inventory Management – Receiving, Product Allocations, Distribution Process, System transfers and Monthly Inventory

• Research 100 year ownership history of mineral rights• Property boundary mapping for leasing contract purposes• Research out of date or void mineral contracts

• Management of new home warranties.• Conduct presentations to educate Homeowner on aspects of home warranty• Manage 30-40 claims weekly• Coordinated 30 construction crews• Manage invoices for trade partners and material purchases for projects• Attended customer service training quarterly

• Sales Rep for Large Grocery Chains, C-Stores, Private Owned Beer & Wine• Educated customers and buyers on product line• Developed specialty seasonal in store marketing display content• Developed marketing materials - shelf talkers, display signage, educational product signage• On boarded new outside sales reps