Devon Anzalone Email & Phone Number

Compile, organize, develop and report information relative to Academics. Plan, organize and oversee all activities within the Academics department. Maintain calendars, track deadlines, prepare reports, presentations and correspondence. Organize, schedule and attend meetings with internal and external entities. Prepare agendas, transcribe and distribute written summaries and minutes. Maintain the Academic budget and prepare reports which summarize monthly expense activity and advised management of unusual activity, funding levels and expenditures. Assist with the planning and preparation of both Academic and Corporate wide training's.

Contacted potential customers with the intent to generate leads. Create customer interest in Caliber products for referral to licensed loan consultants to proceed with the next steps of the loan process.Track and maintain call-log reporting while working in a fast paced, heavy volume call center environment

Ofallon

Responsible for conducting customer outreach for the Consumer Business Support Unit. Extensive knowledge in the Know Your Customer Program, Enhanced Due Diligence, Anti-Money Laundering. Worked in a heavy call volume environment. Contacted customers via phone, email and letters to ask probing questions about customers’ accounts and transactions. Handled sensitive customer information to update clients’ profiles or accounts to avoid closure. Assisted with handling complaints related to the outreach process and reaching a resolution as well as tracking the complaints in order to simplify the process for customers

Columbia, Missouri

Facilitate the delivery of training courses to adult learners through in-person and virtual methods. Act as Subject Matter Expert (SME) for development of design/content and production of sales training material. Stay engaged with policy and procedure changes specific to sales. Collaborate with trainers, managers and business clients to identify changes and opportunities for the business. Worked in a team oriented, high-volume, fast-paced, delivering exceptional dining customer dining experiences. Guided customer through menus while demonstrating knowledge of food, beverage and ingredients. Took accurate orders and partner with team members to serve food and beverages that meet or exceed expectations of guest.

O'Fallon Mo

Responsible for scheduling all sports activities citywide, including the hiring and scheduling of licensed officials to oversee each activity. Assisted in planning and marketing of activities, as assigned. Enforced policies, rules and regulations. Designed and developed adult learner training materials to include; facilitator’s guides, participant’s guides, templates, tutorials and simulations. Created on-the-job training systems job aids and study materials. Acted as an internal consultant to all levels and areas of the business to assess learning needs.