Devon Boyd Email and Phone Number

Responsible for internal infrastructure, technical operations and escalations in support of integration technicians. Creation and maintenance of bash scripts for automation, sanitation and testing of network, server and miscellaneous hardware Work with engineers on various teams for special projects. Accomplishments: Built VCenter cluster, HA maas infrastructure, network services including dhcp, pxe, dns, nginx, elastic stack, Implemented Ansible and govc for vmware automated vm deployment and configuration. Designed sanitation and testing process for server metal. Configuration of network and server equipment. Designed “new product introduction” (NPI) process and workflow.

System Engineering on Production RHEL 5,6,7 servers. Automation with Ansible and Puppet and Bash scripting. Custom RPM Builds. Commvault client rollout. OS Upgrades.

As a member of the Operations team, worked to support geo-diverse datacenters in Silicon Valley, UK and Azure. Duties include. Remote Server administration (Dell iDracs), Vmware administration of Centos 6/7 vms spread across multiple data centers, networks and production environments. Deployment of new esxi hosts and Centos vms through Foreman/Puppet and Ansible. Upgrading vCenter and ESXi hosts from 4 up to 5.5 and 6.5. Converted physical servers to vms (p2v). Responsible for backups and disaster recovery. Lead in new datacenter and office build out and implementation. Improved support and purchasing systems with Dell and VARs. Standardized iDrac and OMSA. Improved employee onboarding process Powershell AD account automation. Improved AD and GPO’s. Created new endpoint provisioning system for Windows 10 and OSX. Responsible for upkeep of Nagios and Cacti monitoring systems. Member of pagerduty on-call rotation for production environments.

Responsible for performing installation, operation, repair, maintenance and diagnosis of network devices including, PC’s, Macs, Printers, Tablets, Mobile Phones, IP Phones, AV Equipment and Chromebooks. Communication with staff in a timely fashion regarding service requests status, network status. Support and troubleshoot LAN and WAN and ensure connectivity to range of network devices. Provide technical support to staff over phone, remote desktop and on site. Diagnose and repair problems. Provide quotes for ordering of computer equipment. Repair and replace defective hardware on PC’s and laptops. Provide assistance with operation of technical equipment including computers, computer peripherals, audio/visual equipment and ip and mobile phones. Setup and install new computer systems. Setup and operate audio/visual equipment. Installation and configuration of network printers. Admin for Bomgar, FOG, Joomla, GAFE, MDM, Apple Server, Linux Server.

Responsible for answering tech support line and handling walk-in requests. Provided remote support and support over phone and email. Update and maintain user accounts in active directory. Set up and image new computers. Clean virus and malware infected computers. Contacting staff in event of network or server problems. Input and update work orders in ticket tracking system. Receive new inventory and update inventory system. Troubleshoot and verify LAN and WAN connectivity.

Responsible for desktop publishing, graphic design, digital pre-press. Printing computer-to-plate printing plates. Operating three tower booklet collating machine. General bindery and operation of digital copier and external RIP. Instrumental in conversion to pure digital workflow in printshop. Provide technical support and instruction to Graphics staff members. Provide application support and instruction to graphics customers and co-workers.

Responsible to develop programs for High School youth with the goal of reducing teen pregnancy. Worked with local business to provide free anonymous contraceptive services to teens. Work with local government and health professionals to develop plans to reduce teen pregnancy in the 95351 area code.

Designed curriculum for computer class. Instructed computer classes three days a week. Provided individual tutoring to students. Provided technical support for staff coordinator. Installed computers and printers. Troubleshooting computer, LAN and printing issues.