Devon Brown Email & Phone Number

Greeley, Co

The SAP Application Support team is focused on the daily functional use of SAP for Patterson Companies. We provide training to the users, create knowledge articles for all levels of support, and assist users in resolving system issues. The support team uses varying degrees of expertise to optimize our users SAP experience. Beyond incident management, this team monitors trends, enhancements, defects, and demands. We utilize reporting tools to communicate business needs to the functional development teams. The ultimate goals are to improve system functionality, ease of use, and streamlined order functionality to improve business operations.

Northern Colorado

As the team lead for the Technical Support Center at the University of Northern Colorado, I management the daily operational tasks for the team. I generated statistics to validate and adjust scheduling nuances where appropriate, and helped interview and hire new student staff.Beyond daily operational tasks, I helped create the ITIL structure still in use today, from generating Service Level Agreements and Operational Level Agreements to creating Incident and Transition management process flows. Reporting was a major challenge that I overcame throughout the years, creating graphs and executive summaries and then integrating them into the universities website. This was a great experience with exposure to administration of higher education while being engaged with the day to day operations of Information Technology and ITIL.

Lead supervisor over the technical department, supervising 22 employees for the WildBlue Satellite Internet account. Provided managerial aid to no less than five other technical supervisors, and developed new processes and payroll ratings for the management of well over 300 agents.

Managed multi-million dollar revenue accounts for AT&T telecommunications customers, assisting in the development of ordering tools, training processes, and organizational development for the ordering community. Specific assigned customer accounts included: Allstate, Metavante, and Key Bank.

Master Of Arts (M.A.), History

Activities and Societies: History Club, Graduate School Professional DevelopmentMy focus for this degree was on Early Modern Europe.

Bachelor Of Science (B.S.), Business Administration, Management And Operations

UoP provided a focused learning environment process surrounding administrative business practices. The skills gained supported me.