Devon Brown Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Deploy physical infrastructure: including cabling and fiber; LAN/WAN circuitry; local and regional radio; and the physical security of sensitive material and infrastructure.Customer support and system administration: managing customers’ IT business needs; working with and managing the Department’s four network types; creating and maintaining cloud network filing systems; and monitoring and improving the Department’s cybersecurity.Support emergency planning and response and manage emergency wireless communicationsMaintain internal controls on Department of State automated information systems.

Washington D.C. Metro Area

- Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.- Promote the use of emerging technologies, and improve and support connectivity with U.S. government foreign affairs partner agencies.- Supervise teams of foreign national systems administrators, mailroom employees, telephone technicians, radio technicians, and switchboard operator.- Ensure that IT operations comply with Department of State and federal government operating and security policies and practices, and ensure that applicable management controls are implemented.

Houston, Texas, United States

Develop an unsupervised machine learning method for anomaly detection in RFID signal processing and Inventory Management Systems for the International Space Station. Test efficacy of data filtering before injecting data into RFID signals processing machine learning models.Improve the data filtering process to identify good truth and bad truth using less compute heavy machine learning techniques.

Washington D.C. Metro Area

- Configure, install, and ensure integrity of IT systems while providing exceptional level of customer satisfaction.- Work in a two-person team to install new hardware(servers, networking equipment, desktops, laptops, printers, etc.), migrate data from existing systems, and provided general IT support to overseas Peace Corps posts.- Build/test new server/workstations images, testing and deployment of non-standard software and patches, while providing support to overseas Posts.- Manage Android/iOs mobile applications via AirWatch to ensure security and referential integrity

Washington D.C. Metro Area

- Partake in in-house training activities to enhance and reinforce project knowledge.- Maintain and monitor support ticket queue ensuring all Service Level Agreement requirements are met.- Actively participate in proactive support efforts and scheduled maintenance.- Contribute in process definition and improvement efforts to enhance quality of Helpdesk operations.- Improve product development process by effectively capturing customer experience information.- Receive, record, troubleshoot, and resolve incoming telephone and email-based incident reports and service requests with prompt, courteous, and efficient responses.

Elmina, Ghana

First Year:- Taught basic/practical IT skills at Nusrat Jahan Ahmadiyya Teacher Training College in Wa.- Core Subject matter included Word, Excel, Power Point, and Access. - Students and I created a youth leadership group to identify problems in the community and help facilitate solutions through small community projects focused on volunteerism and community development.Second Year:- Implemented a IT certificate program for JHS, SHS, and misplaced students at an ICT Center in Elmina.- Worked with partnering organization Dafina, to create a sustainable ICT resource center.- Worked with existing recycle program to create alternate revenue sources using recycled materials to make Soccer Nets.

Greater Memphis Area

- Developed/documented programs in an ad-hoc reporting system for Sedgwick’s business users.- Learned and became proficient in SQR and PL/SQL on the job.- Performance tuned existing queries to improve run time from four plus hours to less than thirty minutes. - Prioritized projects to meet deadlines for software release dates.- Wrote/performed test cases for Quality Assurance testing of multiple projects.- Provided support for Sedgwick business users.- Applied more efficient techniques to improve functionality of reports.(Hints, GTTs, Pipelined Functions)

Maryville, Missouri

- Troubleshot students’ computer issues while improving problem solving skills. - Managed laboratory by loading computers with multiple software packages/maintenance.- Worked as a PC Tech at times in the notebook center.- Refined customer service skills and problem solving skills interacting with students and staff.

Peru

- Taught workshops to grades 1-6 three times a week to help the students and teachers use the XO’s (laptops) more efficiently.-Volunteered at the local high school to teach English/computer skills twice a week.- Implemented a community project benefiting the community and the environment as a whole.- Improved communication skills by living in a Spanish only speaking environment.- Enhanced problem solving skills and stress management by living in rural areas with limited services. - Exhibited professionalism in final report that showed our results from surveys, reflections, evaluations and recommendations for the improvement of the OLPC program

Doctor Of Philosophy - Phd, Computer Science

Master Of Science - Ms, Management Information Systems, General

Bachelor'S Of Science, Management Information Systems

Education record