Devon Bryan Email & Phone Number

CubeSmart: Malvern, PA January 2020 – PresentStarted as a national inbound call sales associate providing recommendations and sizing information for storage units. Committed to exceeding customers needs and attaining a high quality of customer experience while coming up with resolutions for customer issues. Quickly cross-trained to provide customer service support. Provided administrative website support, accounts receivable and created reservations. Recognized as a top performer and achieved highest bonus levels. Green Lawn Fertilizing: West Chester, PAApril 2018 – January 2020As a Customer Service Representative this role included fielding inbound and outbound calls, onboarding new customers, scheduling, as well as providing product and service information. Particularly skilled at defusing escalated customer concerns and effectively preventing cancellations. Daily duties also include responding to emails, generating daily reports and projection planning. Set record breaking numbers in debt collections, and number of outbound calls. DirectSat USA: King of Prussia, PAJune 2015 – April 2018Started as a dispatch coordinator, adeptly responded to time sensitive issues, while multitasking in a fast-paced environment. Highly capable of handling a high-volume workload independently in technician logistics. Promoted to Team Lead within six months of employment. After another six months this role transitioned to Emerging Business Lines department to provide superior service to high potential clients for technician logistics and fulfillment of work orders. Trained on all thirteen lines of business as well as assisted in escalated issues. Expertly filed insurance claims as well as electrical construction permits in order to coordinate the security system installations out of state. Coordinated with twenty-five local offices to create technician schedules that covered all lines of business. Verified documentation on all work orders to ensure proper invoicing and billing.

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  Devry University

  Certified Coding Specialist Certification