Apply effective interpersonal and negotiation skills to secure a large volume of sales with national accountsProductively manage B2B client relationships with 1700 nationwide locations of Lowes Home Improvement stores to encourage their repeat business, loyalty, and satisfaction Cultivate a positive work environment conducive to staff relationships, morale, and productivity Consistently drive $40M+ in sales revenue on an annual basis by delivering exceptional service Display a friendly and professional demeanor when addressing customer needs or objections Proactively identify and address delivery issuesDrove and Supported 30% increase in sales year over year Closely monitor staff workflow to ensure strict deadlines and quality objectives are met

• Managed full life cycle auto liability claims, including analysis, investigation, and processing claims through final conclusion. • Negotiated claim settlements, executing appropriate release and authorization documentation, and obtaining optimal legal outcomes. • Maintained compliance with Department of Insurance Standards and State regulations. • Consistently recognized as one of the top ten performing claims adjusters in the Region.

• Setting client appointments, Schedule coordination. • All aspects of client management, including creating unique client experiences designed to promote loyalty and drive revenue goals and client retention.• Analysis of current processes, and identification of ways to streamline the customer experience.

• Managed office operation processes with diligence, expediency, and extreme accuracy. • Performed general bookkeeping duties included payroll processing, human resource administrative tasks, accounts payable and accounts receivable, account reconciliations and deposits, etc.

• Managed administration aspects of leasing office including leasing documentation, new tenants information, maintenance contractors, etc. • Performed general bookkeeping and accounting duties including rent receipts, collection accounts, accounts payable and accounts receivable, etc. • Processed payroll administration using a third party, for onsite management and office personnel.

• Accumulated and organized ongoing market and competitor analysis for utilization in negotiations with vendors and partnering clientele. • Created and developed all-inclusive template libraries for client communications while also designing procedures for auditing client information to ensure data confidentiality and accuracy.

• Drove business growth by recruiting and supervising top performing personnel; along w/training junior staff members in daily operational activities. • Created effective training programs for all personnel providing consistency within business operations. • Quality tested software before release to identify and log bugs, and reported to developing team for fixes. • Facilitated technical support delivery to a client base of over 1000, while maintaining a 96% satisfaction rate.• Responsible for conducting daily meetings designed to facilitate productive team building, communication improvement and valuable feedback.

• Increased circulation by more than 2500 Copies, and opened 250+ new locations for publication• Optimized publication distribution by auditing and reviewing, and altering delivery logistics • Developed targeted circulation campaigns directed at meeting area requirements.