Devon D. Email & Phone Number

Dallas, Texas, United States

Plano, Texas, United States

Respond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/ processesLearn fundamental operations of commonly-used software, hardware and other equipmentFollow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwareEnsure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsManage all queries or escalate… Show more Respond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/ processesLearn fundamental operations of commonly-used software, hardware and other equipmentFollow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwareEnsure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsManage all queries or escalate if not resolve as per the defined helpdesk policies and frameworkSupport IOS and Windows and Getac Systems Show less

Plano, Texas, United States

Installs, diagnosis, repairs, upgrades and maintains computing hardware, operating systems, software applications, peripherals, copiers, printers, audio/visual systems, phones, mobile devices and communicating devices for the entire organization.travel to different location in the Central Regionhandle imagining system and deploying themworking tickets that come in through the queue and also handle walkins from the different locations

Frisco, Texas, United States

Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system;Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements;Develop or direct software system testing or validation procedures;Direct software programming and development of documentation; andConfer with data processing or project managers to obtain information on… Show more Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system;Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements;Develop or direct software system testing or validation procedures;Direct software programming and development of documentation; andConfer with data processing or project managers to obtain information on limitations or capabilities for data processing projects. Show less

Plano, Texas

Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system;Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements;Develop or direct software system testing or validation procedures;Direct software programming and development of documentation; andConfer with data processing or project managers to obtain information on… Show more Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system;Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements;Develop or direct software system testing or validation procedures;Direct software programming and development of documentation; andConfer with data processing or project managers to obtain information on limitations or capabilities for data processing projects. Show less

Farmers Branch, Texas

Respond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/ processesLearn fundamental operations of commonly-used software, hardware and other equipmentFollow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwareEnsure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsManage all queries or escalate… Show more Respond to queries from all calls, portal, emails, chats from the clientBecome familiar with each client and their respective applications/ processesLearn fundamental operations of commonly-used software, hardware and other equipmentFollow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwareEnsure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsManage all queries or escalate if not resolve as per the defined helpdesk policies and frameworkSupport the call center that was in the location and also the executives at the location Show less

Plano, Texas

Working and corresponding with Managers and Directors on any daily task that is needed of me. Place tickets for technical issues in the office to be fixed. Resetting password and logins for all users in CBO office. Installing computers and configuring systems. Maintaining Remittance and Adjustment Work-Que’s in Epic. Trained AR/ Payment Posting for Epic System and Vision. Conference calls between clients and client managers. Making sure things are handled in a timely manner.

Dallas/Fort Worth Area

Data entry of charges and patient demographics. Running errands for the owner. Installing computers and configuring the systems. Work in Centricity inputting demographics and charges. Customer service

Dallas/Fort Worth Area

Counted inventory of warehouse, Checked Cold dates of merchandise, Handled receiving and shipping issues. Established reports for merchandise moving in and out of warehouse. Used data entry, Microsoft excel, outlook, and AWG database

Dallas/Fort Worth Area

Creating the spreadsheet from the assignment each day, Notating the completed cell towers throughout the night, Coordinating the drivers to make sure that each tower at a timely manner, Used Data Entry, Microsoft and Excel, Google Earth

Dallas/Fort Worth Area

Remodeled the lighting in Home Depot, inventory for wood supplies each week, creating shelving/ displays for Walgreens. Managed a team for conducting the ordering inventory for Home Depot. Check all inventory coming in and out of warehouse. Created excel spreadsheets for supervisors/ managers on inventory every week. Cycle counted and QC employees pulling orders and making sure the right was in the boxes.

Dallas/Fort Worth Area

Maintaining the properties, making sure they are up to HUD specs, Sending Contractors out to complete different repairs to the properties. Reviewing photo’s that contractors have submitted to clarify the task was done correctly. Making payments to the contractors.