Devon Dodd Email & Phone Number

United States

Springfield, Illinois Area

Mainframe operationsbatch file runningRunning reports• Tier 2 Help Desk• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Responded to email messages for customers seeking help.• Installed, modified, and repaired computer hardware and software.• Walked agents through problem-solving process.• Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issues have been resolved.

Springfield, Illinois Area

• Troubleshoot Setup & Transfer Individual Repairs.• Upgraded Wireless Networks.• Virus/Spyware Removal.• Configured Internet Data Backup/Recovery• Maintained & configured Networking & Security Software.• Hardware Install/Reinstall Windows• Independent Contractor/Technician • Offered comprehensive residential and commercial computer solutions.• Reported directly to Company’s Customer Service, HR, Payroll, Onsite QA & Billing Depts.• Onsite computer repair jobs conducted in a home or office environment.• Performed various jobs with servers and/or routers and/or networking.• Ran network cables.

Springfield Area, Illinois

● IT intern; provided technical support and input FAQ's into data structures including Access database and Excel spreadsheet.● Input, Merge, Purge Access customer database.● Basic configuration and deployments of applications and operating systems.● Adobe Creative Suite and basic HTML● Installed and supported new and existing applications on various server platforms while providing document procedures● Helped design and build the AIEC directory application for iOS and Android systems.● Installed ceiling mounted Projectors throughout the facility.● Upgraded storage space on server.

Springfield Area, Illinois

Knowledge transfer and training of peers on Microsoft products.

● Provided member service by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company's products and services.● Maintained merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.● Maintained safety of facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to management.● Operated hardware such as cash registers or related equipment, processes Member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.

● Managed sales using point-of-sale equipment and customer service skills.● Maintained a clean store and merchandise● Stocked merchandise.● Maintained the fuel pump islands.● Reconciled invoices with delivered merchandise.● Prepared hot food and orders for pizza.

Computer Network Systems, Computer Science

Activities and Societies: NTHS Member, Highest Honors

High School