- Conducted regular check ins and annual performance reviews with subordinate employees to ensure continual development and improvement of skills- Responsible for designing a weekly schedule to ensure adequate staffing within allocated labor hours- Mentored and trained technicians in using Intercom Plus, Sims, and RXI software - Managed and maintained expense inventory, and drug inventory within the pharmacy - Responsible for maintaining and improving pharmacy metrics including: customer satisfaction, phone hold times, verified by promise time percentages, 90 day indicators, and text message indicators

- Ensuring customer satisfaction through efficient interactions and excellent customer service- Resolving third party rejects to ensure patients receive their medications in a timely manner- Conducting phone calls to ensure patient adherence to medication regiments- Assisting patients to locate OTC products within the store to increase customer satisfaction- Checking drug outdates and removing expiring products to ensure patient safety- Disposing of medication waste in accordance with relevant laws to protect the environment- Protecting patient information by properly disposing of protected information in accordance with relevant laws- Handled sales transactions using a cash register and computer system to ensure customer satisfaction and comply with regulations from third party payers

- Checking expiration dates on products within the retail store and removing expiring product- Conducting sales transactions to increase store profits and customer satisfaction- Printing photos and selling photos to increase foot traffic within the store- Assembling photo products to ensure customer satisfaction- Assisting in the pharmacy as needed to increase performance while keeping labor hours lower- Working in flexible positions to help the departments of the store that are overwhelmed as needed

In my time as a custodian, I was responsible for maintaining the inventory of cleaning supplies, ensuring the cleanliness of the facility, and replenishing building supplies. I was also responsible for special event coordination and setup.