Operations Manager
Current- Conducted regular check ins and annual performance reviews with subordinate employees to ensure continual development and improvement of skills- Responsible for designing a weekly schedule to ensure adequate staffing within allocated labor hours- Mentored and trained technicians in using Intercom Plus, Sims, and RXI software - Managed and maintained expense inventory, and drug inventory within the pharmacy - Responsible for maintaining and improving pharmacy metrics including: customer satisfaction, phone hold times, verified by promise time percentages, 90 day indicators, and text message indicators