Lead Assistant Manager
CurrentAct as the liaison between the GM and floor staff and by mentoring and facilitating through all questions and concerns, ensuring they excel in their roles independently and consistently by training on POS terminals, handling food and food equipment and materials, retaining inventory, and janitorial and facility maintenance in one-to-one and group settings.Excellently communicated and attentive with guests and private screening client concerns in a high-volume setting, prioritizing their satisfaction is projection, pre-and post party cocktail hours, and setting up and breaking down of all event materials.Oversaw specific theatre departments as assigned and assisted in administrative support, such as creating invoices and billing all clients, setting up and creating weekly business summaries and analyzed financial data with the GM to make informed decisions that enhance both financial results and the guest experience, creating projection playlists and movie/trailer schedules for the week.Collaborated with the General Manager on social media/brand awareness to gain followers and increase audience and customer engagement, and brought in additional income through private events, hereby improving food and beverage sales.
