Devon G. Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

Managing supplier relationships for Ancillary Insurance to ensure the scheme is performing in line with the expectations of the brand, both internally to key stakeholders, through our retailers and direct to customer. Ensuring the products sold are representative of Mercedes-Benz and the service provided through our supplier network through every contact point; documentation, websites, tone of voice and direct to customer channels. Innovating, driving and supporting delivery of new product developments to increase the profitability of the scheme, liaising directly with IT infrastructure and compliance to understand limitations and challenges through internal security and working closely with external clients to implement new systems, products and explore possible solutions. Ensuring the customer is at the forefront of strategical decisions, conducting complaint analysis to identify areas of improvement and regularly discussing development opportunities with our partners. Challenging performance that fail to achieve targets or does not comply with brand values.

Milton Keynes, United Kingdom

Managing scheme performance, liaising directly with suppliers to continually improve efficiencies and effectiveness. Evolving the product in line with the industry demands, whilst the delivery of excellent customer service remains a priority as a customer of Mercedes-Benz.

Milton Keynes, United Kingdom

Team leader for Mercedes-Benz Financial Services (Daimler Insurance Services)Managing Sales Supervisors and a team of 15+ Sales Executives.Driving performance improvements and implementing solutions to ensure time is being utilised effectively. Refining processes to make them efficient and cost effective, encouraging delivery of maximum productivity and performance.

Milton Keynes, United Kingdom

Allianz Insurance - Corporate Partner BMW Car Insurance Team leader within a multi-skilled, sales and service department for BMW / MINI Car Insurance. Managing and improving the contact centres overall performance, sales and compliance. Providing current, up to date training material, an energetic approach to coaching, engaging and empowering sales associates to deliver at their highest potential.Recruitment ambassador, general people management, Quality control - Script managment, COPC Certified - High Performance Leadership, CLDP – Core Leadership Development trained, Underwriting Foundation Level, NVQ L2 Team Leading, new starter enrolment, annual appraisals.

Milton Keynes, United Kingdom

Allianz Insurance - Corporate Partner BMW Car InsuranceResolution team, complaints managment, first line support, quality assessor, administrator, customer satisfaction, coach, academy staff on-boarding, new starter team leader.