Devon Johnston Email & Phone Number

Cape Town, Wc, Za

South Africa

Growth Manager in Retail Sales. Primary mandate to increase business in the new to bank and existing to bank market. Find growth opportunities within current base and optimize efficiencies. The role included reporting and identifying trends across all channels which includes Digital, Branch, Bankers and Contact Center.Increase Retail New to Bank base.Deliver on Main Banked defense campaigns.Increase penetration of Retail base.Increase Retail penetration into Sub Segments.Increase Retail sales into Core, Core with Care and thin customer base.Deliver on Pillar KPIs.

Cape Town Area, South Africa

Business growth & sales - Develop and implement ways to ensure that customers are educated on products and services leading to customer retention and increased sales revenue.Profit - Achievement of net profit growth for businessCustomer Service and Relationship - Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.Reporting - Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.Analytics - Research Market positioning and develop and optimise market intelligence, new business management, advances and management reportingStrategy - Develop tactical strategy and delivery of trategic objectives in partnership with leadership team and anticipate tactical strategy and practice issues and proactively develop solutions to enhance the quality of problem resolution. Efficiencies - Track, control and influence sales activities with the specific aim to increase sales efficiencies of the teamSales Performance Criteria and Incentive Programme - Determine, create and track performance criteria and establish an evaluation method to measure and improve area specific operational efficiency through developing and ensuring the successful implementation of field incentive/recognition programmes to drive sales in line with business targets. Sales and Distribution Support - Provide end to end sales and distribution support across functions, monitor progress and make improvement decisions.Leading and Managing - Develop and implement people capacity plans in line with delivery and performance objectivesPerformance Management and Development - provide feedback, instruction & development guidance to help others excel in their current or future responsibilities

Cape Town Area, South Africa

Budgeting - Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.Profit - Achievement of net profit growth for business.Achievement of National Sales Targets - Track, control and influence sales activities with the specific aim to achieve previously determined National sales targets.Campaign Management - Successfully implement, track and report on Client Campaigns and initiatives.Client Service and Relationship - Manage existing clients and grow portfolio through making contact and generating leads.Growth of Active Customer Account Base - Manage the growth of active customer Account Base to increase client base.Service Delivery - Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Compliance and Governance - Comply with governance in terms of legislative and audit requirements.Operational Execution - Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.Analytics - Research Market positioning and develop and optimise market intelligence, new business management, advances and management reporting.Sales Reporting - Provide accurate and reliable sales statistics obtained form the Sales members and compile Sales reports and dashboards.People Management - Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

Cape Town Area, South Africa

Outbound SalesMotivating the team to achieve high standards and KPI targetsMentoring and training up junior and new staff Ensure financial documentation is maintained to support accurate record keeping and future requirements as per legislationEscalate potential risks that may lead to increased costs or financial lossesPresent work proposals on planned activities that will require financial resourcesResolve customer dissatisfaction/complaints and takes ownership of the problem. Ensures that product knowledge and advice is technically accurate.Checks and ensures call centre agents understand the administration processesTake data analysis/reporting and implements actionable insights based on thisMonitors and controls the quality of business processes in terms of defined standardsMonitors work volumes and measures productivity. Define and implement, in line with the shared values and best practices, operational policies, processes and workflowsTake accountability for people processes in area of responsibility Manage the performance contracting and review processes within agreed timelines for each team memberParticipate in Talent Management practices in line with HR policies and proceduresProvide direction, coaching, and regular constructive feedback to employees to improve performanceImplement performance improvement initiativesLaisse with BPO’s regarding performance goalsProvided detailed feedback regarding data performance and trends

Cape Town Area, South Africa

SIBS Department (Supplier introduced Business)Motivating the team to achieve high standards and KPI targetsMentoring and training up junior and new staff Ensure financial documentation is maintained to support accurate record keeping and future requirements as per legislationEscalate potential risks that may lead to increased costs or financial lossesPresent work proposals on planned activities that will require financial resourcesResolve customer dissatisfaction/complaints and takes ownership of the problem. Ensures that product knowledge and advice is technically accurate.Know and understand customer needs in order to deliver a quality servicePlan for and maintain a sound working relationship with stakeholdersMonitor and coordinate work to clear query queues.Checks and ensures call centre agents understand the administration processesTake data analysis/reporting and implements actionable insights based on thisMonitors and controls the quality of business processes in terms of defined standardsMonitors work volumes and measures productivity. Define and implement, in line with the shared values and best practices, operational policies, processes and workflowsTake accountability for people processes in area of responsibility Manage the performance contracting and review processes within agreed timelines for each team memberParticipate in Talent Management practices in line with HR policies and proceduresProvide direction, coaching, and regular constructive feedback to employees to improve performanceImplement performance improvement initiativesProvided feedback and liaise with internal and external business suppliersEnsure that SLA’s are consistently being met in agreement with internal and external suppliers standards

Cape Town Area, South Africa

Digital Department Motivating the team to achieve high standards and KPI targetsMentoring and training up junior and new staff Ensure financial documentation is maintained to support accurate record keeping and future requirements as per legislationEscalate potential risks that may lead to increased costs or financial lossesPresent work proposals on planned activities that will require financial resourcesResolve customer dissatisfaction/complaints and takes ownership of the problem. Ensures that product knowledge and advice is technically accurate.Know and understand customer needs in order to deliver a quality servicePlan for and maintain a sound working relationship with stakeholdersMonitor and coordinate work to clear query queues.Checks and ensures call centre agents understand the administration processesTake data analysis/reporting and implements actionable insights based on thisMonitors and controls the quality of business processes in terms of defined standardsMonitors work volumes and measures productivity. Define and implement, in line with the shared values and best practices, operational policies, processes and workflowsTake accountability for people processes in area of responsibility Manage the performance contracting and review processes within agreed timelines for each team memberParticipate in Talent Management practices in line with HR policies and proceduresProvide direction, coaching, and regular constructive feedback to employees to improve performanceImplement performance improvement initiatives

Bachelors Degree, Financial Markets And Instruments, Tbc

Nqf 6, Financial Markets And Instruments, Competent

Activities and Societies: Customer Management, Business Banking and Artificial Intelligence Ethics in the Financial Sector Financial.

Nqf Level 5, National Certificate - General Management Banking, Competent

Activities and Societies: Effective communication Empower team members through recognizing strengths, encouraging participation.

Re 5

First level regulatory exam: Fsp's and key individual in categories I, II, IIA, III and IV

Re 1

First Level Regulatory Examination: Representatives

Education record