Devon Jordan Email & Phone Number

Costa Mesa, California, United States

Costa Mesa, California, United States

New York

• Assumed oversight for the boutique in the Store Director’s absence
• Hired/managed team members and trained them about brand identity, product knowledge, selling ceremony, visuals, & store policies
• Assisted Store Director with the collection buy with specific client needs/requests, as well as predicting bestsellers, to optimize store sales
• Exceeded individual sales goals, as well as supported other team members with achieving their goals
• Supervised opening and closing procedures
• Led morning meetings, training sessions, and mock sales scenarios

New York

• Delivered top customer service to high-profile clients in a fast-paced, luxury environment
• Specialized in Women's Ready-to-Wear and LANVIN Blanche (Bridal Collection)
• Generated sales of Ready-to-Wear, handbags, shoes, and jewelry
• Cultivated and retained strong client relationships
• Assisted customers with after-sales services including alterations, repairs and other requests
• Additional duties included: replenishing stock on floor, participating in inventory, and maintaining visual standards of the store

New York

• Delivered exceptional customer service to clients on Upper East Side and beyond
• Cultivated and retained strong client relationships
• Advised customers about style and fit in both womenswear and menswear, including suiting
• Trained and mentored staff as part of the management team; fostered collaboration and teamwork
• Educated the sales team about seasonal collections and individual garments
• Served as ambassador for luxury third party vendors in-store, including Rolex and Mansur Gavriel

New York

• Delivered top customer service to high-profile clients in a fast-paced, luxury environment
• Maintained an impressive client book and a loyal customer base
• Maintained weekly client correspondence via e-mail, phone, and hand-written thank you notes
• Consistently received positive and enthusiastic customer service evaluations
• Achieved and exceeded yearly sales goals, and completed the 2013-2014 year 21% over target
• Trained new staff: educated new team members about the brand's history, core principles, product knowledge, customer service standards, and guided them through mock sale scenarios

Greater New York City Area

Worked promotional events in different locations and settings throughout the NY, NJ and PA area, communicating with consumers and raising awareness of various products from a range of popular brands: Adidas, Pepsi and many more.

Princeton, NJ

Managed boutique’s activities in areas of sales, customer service, cashiering and store maintenance. Sold various high-end designer-brand apparel, swimwear, lingerie, footwear, accessories, beauty products and fragrances.

Master Of Fine Arts (Mfa)

Bachelor Of Arts (B.A.)