Collaborated with the corporate editor to write and edit marketing descriptions for all vehicles entered for each auction event by providing consistent writing, editing, and validation used in print and online formats. Consistently delivered exceptional customer service to both bidders and consignors via phone and email interactions post-sale including oversight of all absentee buyers. Efforts included obtaining payment information, ensuring wire transfer payments were executed, sending buyers their purchase documents to ensure accuracy, identify who was shipping or picking up their vehicle(s), and answering questions. Provided remote event support for the operations team within the Consignment Department: assisted absentee buyers with the check-out process and ensured all vehicles designated to each event were properly checked in with correct marketing description affixed to each vehicle.

Served as the remote Executive Assistant to the CEO, Partner and Managing Director, VP of Global Development, and National Sales Director assisting in all aspects of launching a start-up enterprise.Managed calendars, scheduled and managed weekly team meetings, assisted with the entire hiring process including the selection of candidates, scheduling of interviews, provided an overview of services offered to candidates, followed-up post-interview, scheduling follow-ups where warranted. Onboarded new employees: ensuring all hiring paperwork was sent, completed and returned, set up employee email address, phone line, CRM access and Enterprise Resource Planning tool access, created and ordered employee business cards, created employee’s email signature line to align with company standard, scheduled training session(s) with the appropriate department head, scheduled product training with company partners when applicable, and maintained regular communication with new employees via phone and email to answer any questions or address any concerns they may have. Assisted with marketing campaign efforts including product research, email template creation, and distribution of marketing materials across multiple channels. Facilitated the building of the initial books of business for the sales team and served as the administrator for the CRM and online sales platforms. Activities included setting up the Zoho CRM including formatting and ensuring the accuracy of the 10,000 leads inside the system, distributing leads to the sales team based on their assigned territories, customizing the information fields needed for each module, adding and configuring the permissions for new users, and maintaining the database with up-to-date information. Managed the Enterprise Resource Planning tool used for business operations including HR tools, a custom-built CRM, marketing collateral storage, training documents, and task management system.

Collaborated with the corporate editor to write and edit marketing descriptions for all vehicles entered for each auction event by providing consistent writing, editing, and validation used in print and online formats. Events averaged hundreds of thousands of visitors, 5,000 bidders and viewers for televised auction events. Sales averaged $30m in gross sales for smaller events and $80m for the annual Scottsdale event. The descriptions play a major role in protecting the sale if the buyer has a complaint. Consistently delivered exceptional customer service to both bidders and consignors via phone, email and face-to-face interactions post-sale including oversight of all absentee buyers. Efforts included obtaining payment information, ensuring wire transfer payments were executed, sending buyers their purchase documents to ensure accuracy, identify who was shipping or picking up their vehicle(s), and answering questions. Provided live event support for the operations team within the Consignment Department: collected sales tickets from the auction block, assisted buyers with the check-out process, and ensured all vehicles designated to each event were properly checked in with correct marketing description affixed to each vehicle. Initiated the creation and implementation of a structured training program for the Consignment Department providing onsite training for new and seasonal event employees including the creation of how-to guides for all aspects of how the department functions followed up with multiple group training sessions to review the basics and one-on-one training for specific roles within the department. Implemented a checks and balances system to ensure individual success. Proactively identified and facilitated the resolution of issues with vehicle titles and the check mailing process saving an average of $5k in extra costs for each auction event.

Assisted with daily practice activities: assisted doctors with exams and patient chart documentation, surgery assistance and anesthesia monitoring, triaging emergencies, radiology, hospitalized patient care, and filling and administration of prescribed medications.Actively listened to clients’ questions and concerns regarding their pets during visits and delivered accurate responses and information on treatment protocols and procedures, and their costs and benefits.Conducted hands-on training for all new hires lasting two-weeks in duration. Provided advanced training for senior-level candidates to learn aspects of patient surgery, sedation procedures and dental cleanings. Winner of a 3-month-long heartworm preventative sales competition (2016).

Accurately addressed client needs regarding equipment servicing, ordering, delivery and payment via phone and email. Activities included scheduling deliveries to meet client demand, while planning appointments for repair within one business day. Followed up with clients to assess success repair feedback, processed payments and collected bad debt. Managed vending machine assets and accurately reconciled income from their credit card readers on a monthly basis.Consistently reconciled monthly warehouse inventory to within 3% of forecasted inventory levels based on sales and ordering history – company standard was 5%.To improve process and efficiency, initiated and effectively rebuilt and maintained product order forms for all vendors that resulted in a reduction of time spent within the ordering process and maintain accurate par levels.