Devon Loftus Email & Phone Number

San Francisco, California, United States

- I returned to Starbucks in order to take advantage of their College Achievement Program, and was able to obtain my B.S. in Political Science in May 2020.

San Rafael, California, United States

- Provide keen oversight to the existing 250 accounts and drive the development of new accounts- Seamlessly manage and process new accounts to develop business, including equipment provisions and staff training- Supervise route sales representatives responsible for the coffee and tea deliveries for the Greater Bay Area

Oakland, CA

- Oversee a team of Route Sales Representatives and Service Technicians, assigning projects and monitoring activity to ensure optimum efficiency.- Responsible for planning and execution of customer service and ensuring a high level of customer retention by addressing all unique customer requirements regarding installation, service, invoicing, pricing.

• Manage and expand business at over 400 wholesale accounts, providing technical assistance, quality control, and training to gourmet restaurants and four star hotels, including the Thomas Keller Restaurant Group, the W.
• Keep in constant contact with all levels of each organization from operator to executive, looking for opportunities at each level to offer additional products and services.
• Update records of account interactions, title/position changes, and onsite photos related to business flow and equipment.
• Retain business by addressing any and all needs such as marketing materials, preventative maintenance, operational efficiency, and menu and ordering changes.
• Conduct trainings for new business openings and ongoing sustainment, in many different business models.
• Gain familiarity with the inner workings of dozens of pieces of equipment to handle light service work and provide diagnostic assessments to service techs as well as preventative maintenance training.

• Took charge of three different stores that had staffing issues and were unable to hit financial targets, and created stable teams at each location, resulting in an average of 9%, 14%, and 17% increase over their.
• Evaluated and managed all aspects of profit and loss statement to ensure that scheduling, cost of goods, cash management, and asset protection were constantly improving.
• Found new and creative ways of driving business through sampling, product promotions, and sales contests, while evaluating and coaching the team’s performance in executing these business strategies.
• Prepared several people reporting to me for promotion to the next level, promoting eight barista hires to shift supervisors, with three of those shift supervisors then being promoted to assistant manager, and one.