Devon M. Email & Phone Number

• Acted as a liaison between branch offices and corporate headquarters, ensuring effective communication in a call center setting.• Monitored and enforced adherence to financial regulations and firm policies to protect all stakeholders.• Maintained accurate records for regulatory compliance and communicated necessary actions to financial advisors regarding client accounts.• Resolved an average of 200 daily inquiries from financial advisors and associates, delivering exceptional customer service.• Handled escalated client issues and requests to ensure strategic priorities are met by phone calls, chat, email and email ticket support• Managed high-priority executive client accounts, responding to issues and requests through multiple communication channels.• Conducted thorough reviews and updates of customer account information, ensuring alignment with regulatory standards.• Analyzed cash and margin accounts daily, initiating communications and tracking responses as needed.• Ensured departmental service level agreements were met, contributing to the maintenance of high customer satisfaction levels.• Maintains regulations to avoid FINRA violation• Develop and update Client Account plans for assigned accounts• Collaborated with branch personnel to address and resolve complex account issues, maintaining compliance and minimizing risk.

• Oversaw activity compliance with established procedures, ensuring accurate cash control and individual accountability.• Conducted monthly and quarterly audits to maintain branch operational integrity and adherence to regulations.• Perform all aspects of new account opening procedures for all Bank products/services.Reconcile and balance teller cash drawer.Assist with branch operations duties such as review reports, callback, certifications, etc.Assist with general troubleshooting for online banking platforms, including browser issues• Aid bank customers with the installation and usage of mobile applications and functions• Educate bank customers on the usage of digital payment systems, including bill payments and person-to-person payments• Assist in resolving issues related to eBanking systems, services, and products for branch staff• Ensure legal and regulatory compliance in all accounting and financial functions.• Provide basic support for existing remote deposit systems• Handle support and problem resolution for issues related to debit card processing• Review client activity within eBanking systems, identify potential issues, and ensure proper tracking and reporting of daily activities• Expanded client base and revenue through strategic networking, relationship building, and targeted content marketing initiatives.• Develop and retain long-term and profitable customer relationships to maximize financial center revenue growth and to do so while maintaining high customer service and procedural standards• Deliver trusted financial advice and high levels of customer value by matching products and services to customer needs and goalsDetect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instruments

• Assisted clients with loan application processes, ensuring comprehension of terms and efficiency.• Managed cash supply through ordering from the Federal Reserve to meet daily operational needs.• Processed financial transactions and payroll with precision, upholding high customer service standards.• Ensured compliance with procedures, maintaining accurate cash control and accountability.• Conducted regular audits to uphold branch operational integrity and regulatory adherence.• Facilitated new account openings, offering comprehensive support for various bank products and services.• Provided troubleshooting support for online banking and guided customers in mobile application usage.• Educated customers on digital payment systems, fostering adoption of electronic bill payments and transfers.• Maintained compliance with legal and regulatory standards in accounting and financial operations.• Supported and resolved technical issues related to debit card processing and remote deposit systems.• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instruments