Devon Miller Email & Phone Number

Minnesota, United States

As the client services manager I am in charge of the scheduling, call center, and referral teams. In my day to day I work on process improvement, project management, office administration, and general administrative tasks required of managing an administrative team.

Direct supervisor of the call center, scheduling and referral teams. The day to day is spent coaching and developing employees, process improvement, maintaining training and process documents and general administrative tasks.

The Client Service Coordinator acts as the first point of contact for all potential clients for Fraser clinical services. Provides excellent customer service with empathy, helpfulness and a caring professional manner. Schedules appointment and provides service and resource information to families.

Bloomington, Minnesota

Rels is an appraisal management company that works with banks across the United States to place appraisal orders for home loans. Wells Fargo makes up approximately 80% of our business. My day to day tasks include receiving new appraisal orders from across the United States and placing them with a local appraiser for their area, working escalation tickets.

My job was a supervisor of the inbound call center. It included taking inbound customer service calls for all different types of companies including doctors’ offices, retail, small businesses and more, I also supervised a group of 5-10 employees, entered customer on-call information, handled escalated calls and any office work that was needed from my.

Bachelor Of Arts (B.A.), Sociology

Master Of Public Health - Mph, Public Health Administration And Policy