Devon Miller Email & Phone Number

Product Management Analyst and Content Specialist with a small Product Operations team.• Create, edit, and maintain high-quality technical documentation and content that is clear, concise, and user-friendly. • Work closely with Product teams to ensure that all technical information is accurately communicated to both internal and external audiences. • Contribute to content strategy and development.

Remote

Being a technical voice as part of a small Communications team (3 people), providing internal documentation as well as client facing communications. • Streamlining the communication and documentation processes; instrumental in getting internal teams on a Jira ticketing system for organizational readiness• Standardizing document templates• Creating and curating a documentation catalog as a central source of truth

Redmond, Washington, United States

Worked with a team dedicated to improving the content and customer experience for Microsoft Office products.• Maintained internal documentation on tool usage, policy, and process• Wrote public facing help articles and built bot dialogs with information from those arrticles.

Redmond, Washington, United States

Worked with a team dedicated to improving the content and customer experience for Microsoft products.• Functioned as a hybrid writer, maintaining 500+ articles across multiple Microsoft products including (but not limited to): Skype, Microsoft Teams, and GroupMe• Gained familiarity with voice-based AI through work with the Product Activation North America voice bot service.

Redmond, Washington, United States

Created and managed bot content (both flows/dialogs and FAQ/Q&A) for the One Commercial Partner group with the goal of helping partners manage their accounts and discover Microsoft services. Created processes for tracking and delivering work.• Managed 1200+ FAQ/Q&A pairs (plus bot chitchat)• Wrote and maintained 14 bot dialogs.

Redmond, Wa

Worked on a team dedicated to improving Microsoft content (both internal and external) and overall customer experience. Gained familiarity with writing AI content.• Consolidated MSN articles (reducing by half) to streamline user experience; updated voice according to style• Leveraged help articles (60+) to create virtual agent scenario dialogs while maintaining brand voice• Increased bot content performance by an average of 3 percentage points per topic.

Westerly, Ri

Lead Technical Writer Worked with Project Manager and liaised with contacts at Pratt & Whitney to manage the workload of the JPO corrections team (3-5 people).• Improved team accuracy from approx. 85% to approx. 95% while staying on budget and on time each monthTechnical WriterUsed Corena S1000D and Arbortext to write data modules (maintenance manuals) in simplified English.• Promoted to lead technical writer in approx. 18 months

Madison, Ct

Worked with a team of 8-10 sales representatives and their clients to ensure successful advertising campaigns.• Introduced print ad clients to digital options resulting in an expanded digital client base• Educated sales team on digital advertising best practices to empower their communications with clients

New London, Ct

Wrote/created robust web content and effective marketing campaigns with the ultimate goal of boosting subscriptions.• Improved email marketing metrics through A/B testing (subject lines, format, formal vs. conversational tone)• Received a letter of recommendation.

New London, Ct

Functioned as an entry level technical writer, posting jobs to various online job boards and editing for quality.• Reviewed and edited all posts for quality, formatting, and proper HTML• Maintained 98%+ accuracy (goal of 96%+)

State College, Pa

Administrative duties as assigned.• Gained familiarity with legal documents• Improved problem solving and organizational skills

State College, Pa

Worked with the Producer, Director, and Company to promote successful shows for an independent performing arts production company. • Wrote press releases and contacted newspapers and other periodicals• Developed social media relationships• Attended rehearsals and creative meetings

Penn State University (University Park)

Helped student athletes reach their full potential in Theatre Arts and English courses.• Gained one on one instructional skills

University Park, Pa

Assisted the Publicity Coordinator. Received a letter of recommendation.• Wrote press releases to be sent to 60 Pennsylvania newspapers and radio stations• Researched histories of performers, playwrights, and composers• Located and critiqued previous reviews of traveling shows