Devon Miller Email & Phone Number

• Product Management Analyst and Content Specialist with a small Product Operations team.
• Create, edit, and maintain high-quality technical documentation and content that is clear, concise, and user-friendly.
• Work closely with Product teams to ensure that all technical information is accurately communicated to both internal and external audiences.
• Contribute to content strategy and development.

Remote

• Being a technical voice as part of a small Communications team (3 people), providing internal documentation as well as client facing communications.
• Streamlining the communication and documentation processes; instrumental in getting internal teams on a Jira ticketing system for organizational readiness
• Standardizing document templates
• Creating and curating a documentation catalog as a central source of truth

Redmond, Washington, United States

• Worked with a team dedicated to improving the content and customer experience for Microsoft Office products.
• Maintained internal documentation on tool usage, policy, and process
• Wrote public facing help articles and built bot dialogs with information from those arrticles.

Redmond, Washington, United States

• Worked with a team dedicated to improving the content and customer experience for Microsoft products.
• Functioned as a hybrid writer, maintaining 500+ articles across multiple Microsoft products including (but not limited to): Skype, Microsoft Teams, and GroupMe
• Gained familiarity with voice-based AI through work with the Product Activation North America voice bot service.

Redmond, Washington, United States

• Created and managed bot content (both flows/dialogs and FAQ/Q&A) for the One Commercial Partner group with the goal of helping partners manage their accounts and discover Microsoft services. Created processes for.
• Managed 1200+ FAQ/Q&A pairs (plus bot chitchat)
• Wrote and maintained 14 bot dialogs.

Redmond, WA

• Worked on a team dedicated to improving Microsoft content (both internal and external) and overall customer experience. Gained familiarity with writing AI content.
• Consolidated MSN articles (reducing by half) to streamline user experience; updated voice according to style
• Leveraged help articles (60+) to create virtual agent scenario dialogs while maintaining brand voice
• Increased bot content performance by an average of 3 percentage points per topic.

Westerly, RI

• Lead Technical Writer Worked with Project Manager and liaised with contacts at Pratt & Whitney to manage the workload of the JPO corrections team (3-5 people).
• Improved team accuracy from approx. 85% to approx. 95% while staying on budget and on time each monthTechnical WriterUsed Corena S1000D and Arbortext to write data modules (maintenance manuals) in simplified English.
• Promoted to lead technical writer in approx. 18 months

Madison, CT

• Worked with a team of 8-10 sales representatives and their clients to ensure successful advertising campaigns.
• Introduced print ad clients to digital options resulting in an expanded digital client base
• Educated sales team on digital advertising best practices to empower their communications with clients

New London, CT

• Wrote/created robust web content and effective marketing campaigns with the ultimate goal of boosting subscriptions.
• Improved email marketing metrics through A/B testing (subject lines, format, formal vs. conversational tone)
• Received a letter of recommendation.

New London, CT

• Functioned as an entry level technical writer, posting jobs to various online job boards and editing for quality.
• Reviewed and edited all posts for quality, formatting, and proper HTML
• Maintained 98%+ accuracy (goal of 96%+)

State College, PA

• Administrative duties as assigned.
• Gained familiarity with legal documents
• Improved problem solving and organizational skills

State College, PA

• Worked with the Producer, Director, and Company to promote successful shows for an independent performing arts production company.
• Wrote press releases and contacted newspapers and other periodicals
• Developed social media relationships
• Attended rehearsals and creative meetings

Penn State University (University Park)

• Helped student athletes reach their full potential in Theatre Arts and English courses.
• Gained one on one instructional skills

University Park, PA

• Assisted the Publicity Coordinator. Received a letter of recommendation.
• Wrote press releases to be sent to 60 Pennsylvania newspapers and radio stations
• Researched histories of performers, playwrights, and composers
• Located and critiqued previous reviews of traveling shows