Top Accounts Specialist
CurrentThoroughly review customer vendor guides to preempt chargebacks, meticulously checking data entry, cancellation dates, shipping methods, and chargeback triggers. Provide vital support in managing advanced ship notices and EDI invoicing, as well as processing PO acknowledgments through SPS Commerce.Craft Standard Operating Procedures (SOPs) to document the EDI process for key accounts, ensuring clarity and consistency in operations. Collaborate closely with representatives and customers… Show more Thoroughly review customer vendor guides to preempt chargebacks, meticulously checking data entry, cancellation dates, shipping methods, and chargeback triggers. Provide vital support in managing advanced ship notices and EDI invoicing, as well as processing PO acknowledgments through SPS Commerce.Craft Standard Operating Procedures (SOPs) to document the EDI process for key accounts, ensuring clarity and consistency in operations. Collaborate closely with representatives and customers to confirm accurate setup of designs, UPCs, and pricing before purchase orders are finalized.Utilize reporting tools to identify and rectify any order processing errors efficiently. Conduct virtual meetings via Teams to provide comprehensive support and guidance to colleagues, particularly in navigating nuances associated with top accounts.Coordinate closely with 1 World Sync to establish product setups tailored for Kroger stores, meticulously documenting procedural guidelines to facilitate seamless operations. Show less