- Perform requirements analysis by documenting and analyzing current business processes, procedures, KPI’s, reports and systems currently in use.- Perform gap analysis between business requirements and native Syteline functionality.- Work with the business to identify areas for improvement to the ERP system, business processes, reports and KPI’s identified during requirements analysis.- Perform solution development to meet business requirements for the new ERP system, required software integrations and updated business processes. Create, provide and review business process models with stakeholders.- Assign relevant Infor courses and pathways to business stakeholders and their teams.- Develop and deliver training materials and work sessions to stakeholders and end-users, ensuring they understand and are equipped to use the new ERP system effectively and follow the new business processes with consistency. - Conduct system and process testing to ensure the developed solutions function as intended and encompass all requirements and gaps uncovered during discovery.- Communicate with internal team members, stakeholders, business users, and ERP vendors to ensure that the team is aligned and that all users are supported as needed.

- Led and facilitated project meetings including kick-off meetings, daily standups, status updates and brainstorming sessions. Captured detailed meeting minutes.- Built relationships with Stakeholders, Subject Matter Experts and External Business Partners to deliver projects that align with business needs, within budget and on time.- Developed project plans, timelines, RAID logs (Risks, Actions, Issues, Dependencies), budgets and dashboards creating a transparent environment for Management.- Created presentations and presented to our Leadership Teams and to the whole company at townhall meetings.- Managed Stakeholder engagement for requirements, UAT testing and quality management.- Worked with functional managers for resource allocation and availability, continuous improvement initiatives and budgeting.Scrum Master- Implemented the Scrum framework with the project teams and the business.- Communicated project statuses during sprint reviews with the stakeholders.- Escalated issues/risks and removed impediments to the project teams.- Communicated status, issues, and risks in reports to our leadership teams.Product Owner- Coordinated with various departments to define requirements and create the product backlog.- Assisted the development teams to create work breakdown structures for each item within the product backlog. - Ordered the product backlog according to priority. Risk, impact, opportunity, ROI, cost/size, and necessity are all factored into the prioritizing exercise.- Worked with the development team to meet our sprint goals.Business Analyst- Led scoping session to gather requirements across multiple departments using various tools and techniques to analyze the project request.- Triage business requests and issues through ITSM software. - Communicate with Business Partners, developers, and management to meet the needs of the stakeholders.

- Created proposals from CAD refrigeration drawings and fixture plans. - Managed each project from proposal to install including take-offs, scheduling, price negotiation, problem solving and working with functional departments, superintendents, installers, and construction project managers to ensure successful project completion and customer satisfaction.- Kept specs for end users and large corporate supermarket chains.- Prepared contract bids for large corporate supermarket chains, independent contractors, and dealers. - Provided on-boarding and mentoring to new account managers and quote specialists. - Created training materials for corporate trainers as well as SOPs for the business. - Beta-Tested new developments for the IT department and worked as an SME for sales, software, and engineering projects.

- Created Invoices, edited and proofread all outgoing invoicing.- Worked as accounts payable clerk for multiple companies within the organization. Built relationships with vendors and performed account reconciliation.- Other duties included manufacturer charge-backs and installer payroll.