Devon Proctor Email & Phone Number

San Francisco Bay Area

San Leandro, California, United States

1. Researched, designed, and beta-launched an accessible digital technical resource platform encompassing content organization, collaboration with subject matter experts, and the integration of a 3rd party user authentication system, resulting in a highly praised and scalable web-based tool.2. Built geo-targeted social media marketing campaigns aimed at expanding clientele in developing markets3. Coordinated input of existing customer data into new CRM4. Analyzed customer data to generate a marketing plan targeting services with the highest earning potential5. Initiated online advertising campaigns using Google Adwords and targeted Facebook advertising in conjunction with a marketing plan6. Performed basic SEO tasks related to increasing online exposure within local areas that were flagged as high growth7. Developed visual and literary copy for associated advertising campaigns

Wofford Heights, California, United States

1. Guided diverse groups through challenging whitewater scenarios, fostering teamwork, trust, and collaboration for successful expeditions.2. Applied dynamic problem-solving in high-pressure situations, adapting to changing river conditions to ensure participant safety, satisfaction, and enjoyment.3. Provided outstanding customer experiences, addressing needs, building rapport, and driving repeat business through effective communication and expectation management.

Kirkwood, California

1. Accomplished timely and cost-effective execution of terrain park construction projects, coordinating cross-functional teams and effectively managing multiple concurrent tasks.2. Addressed construction challenges by creatively devising prompt solutions, conducting thorough feasibility assessments, and using critical thinking to manage potential customer risks.3. Maintained transparent communication with heavy equipment operators, health and safety teams, and administrative decision makers, and played an active role in facilitating problem-solving discussions and decision-making processes.4. Meticulously ensured the accuracy of terrain park construction and maintenance by conducting thorough quality checks, promptly addressing any issues to ensure alignment with design standards and safety regulations.5. Efficiently managed resources, including labor, equipment, and materials, to optimize project outcomes.

Kirkwood, California

1. PSIA Level 1 Certified, PSIA Children’s Specialist 1 Certified3. Promoted to a “Team-Lead” position within the first month at the company4. Duties include: organizing coaches into groups, facilitating child drop-off and pick-up, maintaining organized daily operations, and coordinating with supervisors and other team leads5. Collaboratively developed a dynamic curriculum for students to reach individual objectives, while fitting within specific needs and learning styles of a group

Steamboat Springs, Colorado, United States

1. Expertise in managing guest reservations, coordinating seating arrangements, and ensuring a seamless dining experience.2. Skilled in handling high-pressure situations and prioritizing tasks efficiently while maintaining a calm and professional demeanor.3. Excellent communication and interpersonal skills cultivated through interactions with diverse clientele and cross-functional teams.4. Proficient in anticipating and meeting client needs, providing travel coordination services, recommending local attractions, and organizing logistics to enhance the overall customer experience.5. Adept at managing client expectations, resolving conflicts, and addressing concerns promptly and effectively.6. Strong organizational skills and attention to detail in maintaining accurate records, tracking reservations, and ensuring smooth operations.7. Dedicated to delivering excellence in all aspects of customer service, exceeding expectations and striving for customer satisfaction.

Santa Barbara County, California, United States

1. Performed and compiled marketing and audience analysis research for presentation to marketing committees2. Curated connections with local businesses and community leaders to leverage their support for Alumni events3. Organized and developed an online presence for alumni association events serving over 7,000 alumni4. Created professional media presence for the Alumni Association including managing the website and designing program collateral to reflect the UCSB brand5. Performed Administrative Duties, such as inventory, detail-oriented organization, ordering supplies, setting up alumni events, and maintaining contact with clients, vendors, and partner organizations.6. Worked with external vendors, volunteers, and event staff to ensure the timely delivery of services or products for program operations.