Devon Shields Email & Phone Number

Grand Prairie, Tx

At Cardinal Health, I enhance order fulfillment efficiency by meticulously picking, packing, and shipping items in strict adherence to guidelines and protocols, ensuring quick and accurate processing of customer orders. I assist management in meeting stringent deadlines by consistently completing tasks ahead of schedule while maintaining high standards of accuracy and quality. I provide valuable backup support across various departments, demonstrating flexibility and adaptability in a fast-paced environment and ensuring smooth operations during peak times. I contribute to a positive work environment through active participation in team-building activities and a strong work ethic, fostering a collaborative atmosphere and supporting team cohesion. Additionally, I exhibit proactive problem-solving skills. by swiftly identifying potential issues within warehouse workflows and proposing practical solutions to management.

Dallas, Tx

At Amazon, I maintained meticulous documentation and records to ensure accurate and up-to-date data, preventing errors in processing and delivery and safeguarding against discrepancies. I systematically recorded detailed information on inventory levels, including noting shortages and discrepancies and ensuring reliable data for operational planning and decision-making. I collaborated closely with sales and marketing teams to accurately represent available inventory on the company website and in promotional materials, aligning marketing efforts with actual inventory levels to enhance promotional campaign effectiveness. I delivered exceptional customer service by promptly addressing inquiries and resolving concerns related to inventory availability and shipment status, contributing to high levels of customer satisfaction and trust in the company's services. Passionate about maintaining accuracy and delivering outstanding customer service.

Charlotte, Nc

At M&S Transit, I excelled in route planning and navigation, optimizing delivery routes to maximize efficiency and minimize delays by considering traffic, delivery windows, and fuel consumption. I utilized route planning software and real-time data to ensure timely deliveries. My role also involved providing outstanding customer service, addressing inquiries and concerns with professionalism, and fostering positive client relationships through clear communication. I performed regular inspections and maintenance of the delivery vehicle to ensure it remained in peak condition and complied with safety regulations. I handled and delivered packages with care, utilizing best practices to prevent damage and ensuring proper packaging. Additionally, I maintained accurate records of all deliveries, including logs and documentation, to support smooth administrative and operational processes. Passionate about ensuring reliable and efficient delivery services while maintaining high standards of customer care.

Huntersville, Nc/Fort Mill, Sc

At Killington’s Restaurant and Pub, I lead kitchen operations and oversee daily management tasks. I spearhead menu development, creating and implementing innovative dishes that balance flavor, nutritional needs, and cost to enhance customer satisfaction and profitability. I manage inventory with precision through regular audits and consumption trend analysis, ensuring continuous ingredient availability and minimizing waste. I supervise all kitchen operations, from food preparation to plating, while ensuring compliance with health and safety regulations and maintaining exceptional cleanliness. My role also involves conducting quality control checks, addressing customer feedback, and implementing improvements to enhance the dining experience. I formulate and manage kitchen budgets, applying cost-saving measures to improve profitability while maintaining high food quality.

Charlotte, Nc

At McDonald’s - RFO LLC, I managed all aspects of grill station operations, ensuring the consistent preparation of high-quality grilled items while adhering to cooking standards and optimizing workflow. I developed and conducted comprehensive training programs for new and existing crew members on grilling techniques, safety protocols, and kitchen procedures, which improved team performance and operational consistency. I supervised inventory control for grilling supplies and ingredients, conducting regular stock assessments, and placing orders to prevent shortages and minimize waste. I executed quality assurance procedures, performing regular checks on grilled food items to ensure high standards of taste, presentation, and temperature. Engaging with customers, I addressed inquiries and feedback regarding grilled menu items, providing attentive service and resolving any food quality-related issues to enhance customer satisfaction. Passionate about maintaining high standards of food quality and customer satisfaction in a fast-paced environment.

Harrisburg, Nc

At Saddle Creek Logistics, I conducted routine maintenance and troubleshooting of production line machinery to ensure optimal performance and minimize unplanned downtime. I set up and operated production lines according to specifications, adjusting machinery settings to meet production goals and monitoring quality throughout the process. Adhering to all safety protocols, I used personal protective equipment and implemented safety measures to prevent accidents and maintain a safe working environment. I managed stock and supply materials for production, maintaining an organized inventory system and coordinating with procurement to avoid shortages. I handled, labeled, and inspected materials with attention to detail before shipment, ensuring compliance with shipping protocols and quality standards.

During my service in the United States Army, I played a crucial role in mobilization support, ensuring the efficient deployment of vehicles, troops, and weaponry for various missions and operations. I executed combat and tactical operations, including securing strategic locations and performing complex maneuvers under high-pressure conditions, demonstrating resilience and tactical proficiency. I conducted comprehensive maintenance and emergency repairs on all-wheel-drive military vehicles, ensuring peak performance and reliability across diverse terrains. As a leader, I coordinated with team members during missions and maintenance operations, fostering effective communication and strategic coordination to achieve mission goals and maintain high standards of equipment readiness. I also managed logistics and supply chain processes, including inventory control and requisition of parts and equipment for vehicle maintenance. Passionate about operational efficiency, team leadership, and maintaining high standards of readiness and safety.

Lansing, Il

At ORC Pro Tel, I specialized in customer acquisition and retention by initiating and managing outbound calls to potential clients, effectively promoting products and services. I developed tailored strategies to acquire new customers and implemented retention techniques to strengthen relationships with existing clients. My role involved delivering compelling sales presentations and negotiating terms over the phone, addressing specific customer needs, overcoming objections, and closing sales by demonstrating the value of our offerings. I meticulously processed customer orders, ensuring accuracy and completeness, and conducted follow-up communications to confirm timely delivery and address any issues. I cultivated strong customer relationships through regular follow-up calls and personalized interactions, delivering exceptional service to foster loyalty and long-term engagement. Additionally, I tracked and analyzed sales performance metrics, prepared detailed reports to evaluate strategies and personal performance, and used insights to refine approaches for continuous improvement. Passionate about achieving sales goals, providing excellent customer service, and driving continuous improvement in sales performance.

Information Technology

Mass Communication

High School, Diploma