Devon Smith Jr Email & Phone Number

Atlanta, Georgia, United States

-Demonstrate a solid understanding of CallRail’s business rules as they relate to customers and all associated transactions.-Provide technical support and quality customer support to clients through Zendesk by calls and emails, also utilize Google meet for screen shares.-Document customer issues and steps taken in Zendesk.-Identify problems or conditions.

Atlanta, Georgia, United States

• Demonstrate a solid understanding of CallRail’s business rules as they relate to customers and allassociated transactions.
• Provide technical support to clients by telephone, chat, and email utilizing Zendesk.
• Accurately document customer issues and troubleshooting steps taken in Zendesk..
• De-escalate customer frustration and provide quality assurance approved customer service.
• Properly code troubleshooting tickets using ticket classification guidelines in Zendesk.
• Utilize online resources and team support channels in Slack to resolve customer troubles.

Atlanta, Georgia, United States

• Secured service agreements with over 50 business spaces across USA to hold American Red Cross training events and internal business meetings.
• Developed the standard phone and email script for the company to reach out to potential training partners that may be interested in donating their building space.
• Utilized Microsoft Planner, One Note, Excel and Salesforce to track lease expiration dates, construction, and quick sales to identify need to begin new facility search process.
• Leveraged Microsoft Word and Adobe pro to create and update facility reference guides to allow instructors to conveniently enter facility and train participants, and maintained a repository of guides to be accessed on.
• Developed and led a monthly facilities meeting with senior staff using Microsoft power point and Microsoft Teams.
• Assisted the IT department in troubleshooting, solving and/or escalating technical issues external customers faced while signing up and/or completing American Red Cross training events.

Atlanta, Georgia

• Ordered and shipped supplies for American Red Cross instructional staff in SC, GA, AL, & FL.
• Track facility and instructor supply inventory in SC, GA, AL, & FL using Microsoft excel.
• Coordinated the removal of outdated training materials from large warehouses in SC, GA, AL, & FL.
• Troubleshooted the developing process for instructors to order their own supplies.
• Maintained internal customer morale by contacting instructors on a bi-weekly (at least) basis to check on their inventory and moral being.
• Maintained external customer morale by contacting suppliers and following their best practices while ordering materials.

Atlanta, Georgia

• Certified Adult, Child, Pediatric First Aid/AED/CPR Instructor
• Used effective communication skills to teach valuable lifesaving skills in an easy to understand format to the general public.
• Coordinated with the host site to discover and follow established security measures to ensure proper entry and exit of their building.
• Worked with little supervision in coordinating with businesses the requirements to train lay responders

Greater Atlanta Area

- Managed ingress and egress of 20,000 guests for various events including concerts, professional and amateur basketball games, conferences, and graduations.- Processed reports and kept management informed regarding any incidents or accidents occurring in and around the arena.- Delivered security for court, backstage, and special guest parking lot..

Greater Atlanta Area

- Kept a safe place of learning for students to understand the material being taught by developing and enforcingclassroom rules.- Planned, organized using Microsoft Windows O 365, and presented lessons that taught students and/ordispelled pre-conceptions about Earth Science.- Prepared objectives and outlines for class, following Earth Science curriculum.

Professional Certificate, Cyber And Network Security

The Georgia Tech Cyber and Network Security Boot Camp is a challenging, part-time program that takes a multidisciplinary approach to.

Bachelor'S Degree, Biology, General