Devon Taylor Email & Phone Number

I currently work as a claims telephony agent in an audited and regulated environment at AFI. My daily duties include:• Ensuring my work consistently adheres to ISO 9001 standards to provide products and services that meet customer and regulatory requirements• Handling financial information and using secure assist captures to take payments for claim held amendments • Handling customer data in a safe and sensitive manner for each call taken ensuring GDPR is adhered to at all times• Efficiently logging call outcomes and actions taken after wrap ups in order to ensure continuity of information• Liaising with managers, senior agents, assessors and administration agents to ensure all claims are handled efficiently and effectively• Assisting customers with any claims related queries, ensuring first-time resolution, including how to make a claim, explaining breakdowns of claims etc.

Glasgow, United Kingdom

In my role at MK Recruit, I had the following responsibilities:• Gathering candidate information and listing this onto MK’s database. From there I would amend the CVs into the company format and pass these onto the recruitment consultants, ensuring that they were best prepared when contacting potential clients for vacant positions.• Social Media – I worked with a colleague to establish a social media presence for the company. This involved researching key posting times for different social media platforms, testing which posts get the best responses and ensuring a key business culture is consistent and evident in social media content.• I kept excel spreadsheets to track the weekly KPIs and also to store which and how many CVs had been added each day, which was paramount to recording consultant progress and if monthly targets for the business had been achieved.• I kept contact information for both clients and candidates up to date in accordance with the Data Protection Act.• General Receptionist Duties – answering calls from both clients and candidates, using the switchboard, taking care of visitors such as ensuring they have tea or coffee, organising consultants’ calendars to ensure an overall positive customer experience

Glasgow, United Kingdom

Stena Line is one of Europe’s leading ferry companies originally founded in Sweden. During my time as their receptionist and HR support role, I was responsible for:• Acting as Personal Assistant to the Head of Human Resources, responsible for meetings, diary and travel management. Capturing meeting minutes and ensuring follow up and chasing of outstanding actions for the next meeting. • Summer Recruitment – I adopted a secondary role during the summer recruitment period due to the recruitment advisor taking unexpected leave. I had single-handedly screened over 200 CVs, carried out telephone interviews and booked face-to-face interviews for a variety of ports/vessels and provided feedback to unsuccessful applicants.• Office Management – I was specifically required to ensure that the office was consistently stocked of the necessary supplies such as paper, printer cartridges etc. I also handled invoices from our gas and electricity suppliers, as well as both the rent from the council and landlords. This allowed the HR and Manning staff to best perform their duties, as I kept the office running behind the scenes as efficiently as possible.• Suppliers – I handled supplier request forms for Stena Line’s electronic invoicing system and submitted the invoices they sent in for payment. I also dealt with coding the invoices that were relevant to the Glasgow office itself.• Contract Catering – I ensured that we had lunch brought in on meeting days and made sure to make myself aware of any food allergies/intolerances/preferences. I also dealt with teas and coffees for our visitors.• Receptionist Work – I took calls that came into the office and dealt with other general receptionist work such as ensuring all letters were delivered to the post office, uploading seafarer documents to our systems and preparing meeting rooms for visitors. I also booked travel for seafarers and other visitors to the office.