Devon Taylor Email & Phone Number

• I currently work as a claims telephony agent in an audited and regulated environment at AFI. My daily duties include:
• Ensuring my work consistently adheres to ISO 9001 standards to provide products and services that meet customer and regulatory requirements
• Handling financial information and using secure assist captures to take payments for claim held amendments
• Handling customer data in a safe and sensitive manner for each call taken ensuring GDPR is adhered to at all times
• Efficiently logging call outcomes and actions taken after wrap ups in order to ensure continuity of information
• Liaising with managers, senior agents, assessors and administration agents to ensure all claims are handled efficiently and effectively

Glasgow, United Kingdom

• In my role at MK Recruit, I had the following responsibilities:
• Gathering candidate information and listing this onto MK’s database. From there I would amend the CVs into the company format and pass these onto the recruitment consultants, ensuring that they were best prepared when.
• Social Media – I worked with a colleague to establish a social media presence for the company. This involved researching key posting times for different social media platforms, testing which posts get the best.
• I kept excel spreadsheets to track the weekly KPIs and also to store which and how many CVs had been added each day, which was paramount to recording consultant progress and if monthly targets for the business had been.
• I kept contact information for both clients and candidates up to date in accordance with the Data Protection Act.
• General Receptionist Duties – answering calls from both clients and candidates, using the switchboard, taking care of visitors such as ensuring they have tea or coffee, organising consultants’ calendars to ensure an.

Glasgow, United Kingdom

• Stena Line is one of Europe’s leading ferry companies originally founded in Sweden. During my time as their receptionist and HR support role, I was responsible for:
• Acting as Personal Assistant to the Head of Human Resources, responsible for meetings, diary and travel management. Capturing meeting minutes and ensuring follow up and chasing of outstanding actions for the next.
• Summer Recruitment – I adopted a secondary role during the summer recruitment period due to the recruitment advisor taking unexpected leave. I had single-handedly screened over 200 CVs, carried out telephone interviews.
• Office Management – I was specifically required to ensure that the office was consistently stocked of the necessary supplies such as paper, printer cartridges etc. I also handled invoices from our gas and electricity.
• Suppliers – I handled supplier request forms for Stena Line’s electronic invoicing system and submitted the invoices they sent in for payment. I also dealt with coding the invoices that were relevant to the Glasgow.
• Contract Catering – I ensured that we had lunch brought in on meeting days and made sure to make myself aware of any food allergies/intolerances/preferences. I also dealt with teas and coffees for our visitors.