Devon Tryggestad Email & Phone Number

● Twelve years of experience in talent development, project management, training delivery and contact center team management● Skilled in operation of contact centers, helping to promote engaged employee culture● Skilled in multiple aspects of credit card operations; customer service and collections● Experienced working with domestic and near shore Third Party vendors● An expert classroom facilitator who caters to all learning methods● Proven manager/leader who developed a productive team supporting a high-volume contact center with its employee on-boarding and job skill’s training● Familiar in financial services, customer service, collections, corporate training, leadership training and team management● Competent in Microsoft Word, PowerPoint and Excel● Proficient with the software applications of Workday, First Data Evolve & Solution Builder, Oracle order placement systems● Experienced in facilitation and management of remote classrooms and teams

Listed skills include Research, Powerpoint, Microsoft Office, Microsoft Excel, and 15 others.

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  Luther College

  History/Political Science