Devon Willis Email & Phone Number

Montclair, Ca, Us

Pomona, California, United States

Repaired/Reimaged +300 Windows Desktop Computers, providing affordable upgrades to each department to maximize productivity and hardware efficiency.Completed +1500 user tickets during each fiscal year while breaking new all time records each quarter.Unlocked +25 unusable systems utilizing standard ethical hacking practices in order to access lost local admin accounts via Windows backdoor methods.Written +10 company documents to standardized processes, including HDD wiping and… Show more Repaired/Reimaged +300 Windows Desktop Computers, providing affordable upgrades to each department to maximize productivity and hardware efficiency.Completed +1500 user tickets during each fiscal year while breaking new all time records each quarter.Unlocked +25 unusable systems utilizing standard ethical hacking practices in order to access lost local admin accounts via Windows backdoor methods.Written +10 company documents to standardized processes, including HDD wiping and Workstation Reimaging resulting in saving +2 hours per week.Created a POS Auditing tracking Webform to store Serial Information and Damage Reports on the company’s SQL Server utilized by +15 departments.Streamlined Desktop Setup, going from a +2 hour process to under 1 hour, cutting busy time in half.Provided fast and exceptional service to clients, resulting in high rate of client satisfaction and frequent requests for returned assistance.Educated new recruits in company practices and provided in-depth technical computer networking knowledge, resulting in accelerated independence in a new working environment.Consulted higher personnel regarding SQL and Javascript processes in order to assist with company income report collecting. Show less