Devon Wilson Email & Phone Number

Rogers, Arkansas, United States

Lowell, Arkansas

Bentonville, AR

• Served as a point of escalation for help desk team members
• Assisted with resolving incoming phone calls based on call volume
• Assisted with resolving incoming emails based on call volume
• Performed quality assurance tests on the Tier 1 team members
• Assigned cases to Tier 1 agents based on case volume
• Served as a point of escalation for tier 1 team members

• Explained the day's tasks to technicians by phone and instant message
• Verified the information provided by the technicians and upload it to the SharePoint
• Check communication room photos for completeness and visibility before uploading to the SharePoint
• Establish communication each day as needed with the client to keep them informed of any problems or progress
• Resolve any issues arising with the technicians or, if unable to resolve them, communicate the problem to management, and then communicate the solution to the technician

• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in department.
• Built relationships with customers to increase likelihood of repeat business.
• Worked to ensure problem-free releases of new games, game systems, and high-expectation movies.

Fayetteville, Arkansas Area

• Collected information about clients through interviews, observation, and tests
• Administered evaluation surveys as required by contract
• Contacted individuals to gather political polling data.