Coordinate with other technicians for network abatement and expansion with each individual having their own projects that eventually overlaps on the network. Build, improve, decommission and maintain core network servicesConfigure, update, and decommission equipment while monitoring the lifecycle of each network device through network scans and monitoring software. Coordinate with contractors for hardware setup, inspect setup and confirm or deny mission operability of equipment. Automate network task using applications, software, and scriptsDevelop new and effective ways to improve core network and infrastructure while staying within the proposed guidelines and budget Monitor, track, and document network changesDocument network layout and hardware tracking Coordinate and develop processes for security, risk management, and new equipmentAttend meetings to provide senior leadership and customers with a full scope overview of network health, impact, risk mitigation, and ticket management so improvements can be discussed.

● Current rank of Staff Sergeant (E-5)● Configure and install various switches, such as Cisco, Brocade, and Juniper for network deployment.● Use NIST Risk Management Framework (RMF) to design, deploy, and sustain open and private networks for military, federal, and commercial utilization.● Work with routing protocols such as Routing Information Protocol (RIP), Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Enhanced Interior Gateway Routing Protocol (EIGRP)● Setup secure VoIP solutions for SIPR and NIPR networks as well as design, setup, troubleshoot, and sustain security protocols for military networks such as banner mod, port security, VLANs, IP routing, login and password setup, and backup of router configurations.● Follow and confirm that equipment has been setup according to provided Security Technical Implementation Guide (STIG)● Lead policy, procedural and operational changes to increase mission capabilities or safety.● Review, analyze, and evaluate network and communication assets through detailed technical reports and briefings. ● Provide detailed technical breakdowns of IT Assets and IT functionality or non-functionality during missions and training. ● Provide technical training and mentoring to new recruits on IT equipment. ● Develop solutions to IT related problems, spearhead implementation of solutions and brief mission impact.

● Establish local priorities, clarify responsibilities and abilities, and resolve customer disputes and issues.● Oversee and ensure day-to-day operational maintenance and support of systems and direct team.● Coordinate with Information Technology Operations Officer and Information Technology Chief on various hardware changes in the environment to include switches, servers, UPS, printers, and other hardware. ● Primary POC for local server, network, and telecom repair for District infrastructure components● Coordinate with PC Technicians, System administrators, and other IT departments to establish traveling to sites for planning, organizing, and management of equipment to support USACE.● Track local PC Tech and System Administrator equipment.● Monitor all incoming and ongoing IT issues and provide support and solution for ITOO, ITC and customers. ● Track all trends, problems, accomplishments, developments, and provide information in a standard format and briefing during weekly meetings. ● Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.● Manage and maintain currently supported and subsequent Microsoft Windows Server Operating Systems on physical and virtual operating environments.● Coordinate with enterprise teams for network\system\ and application degradations and solutions.

● Provide support for Active Directory (AD) accounts and groups, network storage, server, and Exchange accounts● Configure usage and troubleshoot issues related to Public Key Infrastructure (PKI)● Monitor network and system alarms with DX NetOps Spectrum and Microsoft System Center Operations Manager● Backup and restore data through Dell EMC Avamar● Assist in storage and data management, specifically file and folder permissions● Install, configure, and access Windows servers through VMware vSphere● Monitor local network or server outages and perform remediation● Receive tickets for ACAS and repair\update any software causing vulnerabilities● Coordinate with third party services such as Dell, Cisco, Netapp, etc to have repairs made on equipment

● Create work order tickets for PC issues through Remedy and currently ServiceNow.● Use of PowerShell and Command Prompt● Provided excellent clear concise communication to remote customers when walking through technical issues such as connectivity problems.● Troubleshoot customer issues based on ticket info and gain additional information if necessary● Update tickets through Remedy/ServiceNow with thorough, detailed notes for other technicians to understand● Configured new and outdated machines up to organizational standards● Confirming proper labeling and handling procedures followed. ● Work closely with other team members, solving unique issues and providing guidance on other problems. ● Use of Admin Tool kit server, RDP, PSSession, PEXEC, BeyondTrust to access user machines and resolve issues either with the customer or in the background.● Assist in creating detailed troubleshooting guide for district PC Techs ● Assisting other pc techs from different districts with troubleshooting computer issues and tickets.● Assisting in maintaining server room and switch rack hardware.

Develop work or task plans required to identify causes of network/system/application/service degradation and proactively monitor and correlate system/network/application data to identify potential service degradationDesign network/system/application test scenarios and configurations to identify degradation causes or verify solutionsWork with program offices and customers to develop detailed test plans, performance baselines, and performance monitoring capabilitiesConduct, troubleshoot, and perform transactional path analysis with external organizations in support of problem/performance management Execute designed test scenarios and configurations and document test resultsAnalyze program test result documentation for system performance, determine application performance baselines, and assess risk to AFNetAnalyze program test result documentation for system performance, determine application performance baselines, and assess risk to AFNet

--Creating work order tickets through Remedy--Access to OSS to monitor the network using Sylvx--Access to MSPP to monitor and change routers--Alternate routing of traffic on the network using bridge and roll, stitching, source reroute, and open jaw--Monitoring and maintenance of Sonet, SDH and 6500 nodes--Trouble shooting path loss and path tracing on the network using monitoring tools such as Socom and Sylvx --Firefox tools, Ciena applications, and Sycamore -Answering calls and executing request for alternate routing or troubleshooting over the phone - Collection and entering of service desk information such as incident report, dialogue from customer, dates, etc- Provide on-call mission support for 24hr operation to base and site locations - Recommend alternate solutions in support of mission and end user issues with network connectivity - Download and install updates for PC and troubleshoot installation of updates - Use of Sharepoint, Microsoft Word, Spreadsheet, Excel and Outlook email- Use of tokens

• Input currency amounts in Software program, Jack Henry• Troubleshoot Outlook and Microsoft issues • Diagnose money counter and computer issues and coordinate with third party services if repairs need to be made • Troubleshoot, diagnose, and repair coin counter• Maintain, organize, and audit other teller drawers and Vault • Create, maintain, and delete customer accounts through Jack Henry database and Synergy

• Assist customer with the functionality of tools and best practices • Communicate and coordinate with customer on project needs and necessities • Manage, organize and maintain a clean work area • Create Penske Penske rentals for customer through Penske Web browser • Create tool rental profiles and accounts for user through Home Depot software application • Maintain, organize, and create sales on register through OMS• Troubleshoot and diagnose register\software failure• Assist with mobile application issues and Credit card account creation