Eric Cole Email & Phone Number

Greater St. Louis Area

Greater St. Louis Area

I support and enable telecommunication services to end-users on campus through the reliable operations of the University's telecommunication and phone systems. I prepare and issue service requests to technicians, maintain and update telephone records database, and administer long distance authorization codes. Open, delegate, and close work order tickets in.

Farmington, MO

I installed Charter Television, internet, and/or phone service as the order indicated for new and returning customers. I performed non-pay and voluntary disconnects at the taps either up the poles or in pedestals. I educated customers how to use our services such as video-on-demand (VOD), digital video recorders (DVR), and internet services.

Cape Girardeau, MO

Troubleshoot and resolve telephone and internet issues. Examples including no dial tone, static, one-way audio, dropped calls, features not working, no internet connectivity, slow internet throughput, stability, and reliability. I also diagnose and work to resolve issues with not being able to send or receive emails due to anything from user error to.

Supervise Cashiers, Create Deposits, Research Credit Card Charge Backs, Research Cash Shortages/Overages, Help Customers, and other General Retail Duties

Key And Process Medical Claims, Correct Previously Keyed Claims, Gather Information For Claims When Needed, and Customer Relations