Devon Clifton, Chia Email & Phone Number

Calabasas

• Manage daily operations ensuring timely completion of tasks and coordinate hotel blocks for over 1000+ guests, including extra nights and upgrades• Create and distribute accurate manifests to international ships, communicate services with suppliers for shore excursions and airport transfers, and generate guest documents; all to ensure exceptional guest experience onboard• Collaborate with the Group Department to facilitate operations for 100+ groups, coordinate 20+ custom service requests, and negotiate prices with suppliers• Handle emergency operations, working comfortably under pressure and tight deadlines.

• Supported the Membership Director in administrative tasks and sales support, including prospect interactions, club tours, answering questions, and information gathering• Optimized onboarding procedures, fostered member acclimation to club operations, and effectively convey pertinent information to other departments to enhance service excellence

• Proactively created memorable experiences ("magic moments") to enhance member and guest satisfaction• Managed social media accounts, coordinating Member Monday media and regularly posting daily specials, monthly calendars, and event updates

Pomona, California, United States

• Maintained constant strong communication with Cal Poly Pomona ASI to ensure the building meets organizational guidelines• Assisted in completing daily detailed activity reports and operational strategies concerning all events in the facility• Planned and oversaw the organizational details of daily events in the facility

Pomona, California

• Managed the monetary accounts for the hotel and the hotel’s food and beverage establishment • Demonstrated leadership by training incoming employees of their duties as a front desk agent• Organized and prioritized large volumes of information and calls. Responded to frequently occurring requests from guests• Spearheaded and managed 8+ hour shifts as a night audit

Woodland Hills, Ca

• Managed registration paperwork and organizational events for an annual 3,000+ youth soccer program

Chatsworth

Major reorganization of tooling and parts for aerospace vendor, enabling machine shop and sales team to operate more efficiently