Devonee White Email & Phone Number

United States

• Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month. • Identify patterns in the data to help improve our service and processes. • Accurately update ride statuses through their lifecycle, using information from multiple sources. • Communicate with Transportation Providers to schedule and recover rides with unique needs. • Monitor internal communications channels to identify and manage escalated service opportunities.

Mason, Ohio, United States

Help the team with questions/ concerns to assist patients and pharmacies with third party issues. Watch the queue to help meet/ maintain SLAs. Assist in project areas due to priority. Coach associates with calibrations under 90% weekly. Record retention with HIPPA records, overrides and deactivations. Daily client Communication Assist supervisor and manger with client projects/ tasks. Handle escalated situations initiated by patient and client. Escalate cases to supervisors by priority within respected timeframe. Provide direction to the team on processes and procedures. Program Training for primary and dedicated team job roles Audit Reconciliation for HIPPA and patient safety client retention.

Certification, Medical Insurance Specialist/Medical Biller, 3.0

Activities and Societies: National honor society

Occupational Therapy/Therapist