Dental tutor for trainee dental nursing partaking in the NEBDN Diploma course and post registration courses including sedation and oral health education

In my current role I am responsible for building and maintaining a portfolio of businesses, who have employees that are required to travel frequently. They can range from large multi-national companies, to small start-ups. They require my assistance to book their business travel, organize their travel policies and provide advice. Customer service is at the fore-front of this role, as I rely on the rapport that I build with my clients to retain their business. Acting on short notice and… Show more In my current role I am responsible for building and maintaining a portfolio of businesses, who have employees that are required to travel frequently. They can range from large multi-national companies, to small start-ups. They require my assistance to book their business travel, organize their travel policies and provide advice. Customer service is at the fore-front of this role, as I rely on the rapport that I build with my clients to retain their business. Acting on short notice and quick thinking is an important skill to have in this role, as many clients would come through with travel bookings they needed imminently, therefore problem solving whilst working under pressure is essential. Show less

My role as Travel Expert for Premier Holidays involved packaging and selling tailor-made holidays to third party providers and direct customers. I worked within a call-centre environment, where I would continuously speak to customers on the phone and package their required holidays adapting to each customers conversation style and personal requests. Customer service was extremely important for this role, I relied heavily on the service that I provided my customers to retain their business… Show more My role as Travel Expert for Premier Holidays involved packaging and selling tailor-made holidays to third party providers and direct customers. I worked within a call-centre environment, where I would continuously speak to customers on the phone and package their required holidays adapting to each customers conversation style and personal requests. Customer service was extremely important for this role, I relied heavily on the service that I provided my customers to retain their business and for them to provide me with further business and recommend me/the company to families and friends.Other duties included: internal and external communications, via email and telephone, taking balance payments and working towards individual and team targets. Show less

During my time as a Dental Nurse my main duty was chair-side assistance to the dentist and extensive record taking during appointments, this was all recorded electronically in the patients records. I was responsible for setting up the surgery before the patients arrived, with the required equipment for the upcoming treatment, as well as the disinfection and decontamination of the surgery after the treatment. It was imperative to be highly organised and accurate whilst carrying out these… Show more During my time as a Dental Nurse my main duty was chair-side assistance to the dentist and extensive record taking during appointments, this was all recorded electronically in the patients records. I was responsible for setting up the surgery before the patients arrived, with the required equipment for the upcoming treatment, as well as the disinfection and decontamination of the surgery after the treatment. It was imperative to be highly organised and accurate whilst carrying out these duties.My other duties included; keeping the surgery well-stocked, communicating with patients, collecting patients from the waiting room, the disinfection and decontamination of instruments, disposal of clinical waste and developing radiographs. Show less

As a travel consultant my main role was to sell package holidays and flights to the general public in a face to face environment. I would assess the needs of my clients and find suitable holiday solutions. During my time working as a travel consultant I had the opportunity to build on my customer service and problem-solving skills. My job role required me to work both on an individual basis and as a team. As part of the role (knowledge building) I got the opportunity to travel to one… Show more As a travel consultant my main role was to sell package holidays and flights to the general public in a face to face environment. I would assess the needs of my clients and find suitable holiday solutions. During my time working as a travel consultant I had the opportunity to build on my customer service and problem-solving skills. My job role required me to work both on an individual basis and as a team. As part of the role (knowledge building) I got the opportunity to travel to one the locations that the company sold holidays to. During my time here I took part in activities to further my knowledge of the local area. This enabled me to know provide a better personal perspective when recommending areas to visit whilst also furthering the branches team knowledge. Show less

I joined Taverham Dental Health Clinic after attending college. I started as a trainee dental nurse, where I carried out duties including; chair-side assistance, record keeping, disinfection and decontamination, stock keeping, setting up and clearing down and communications with patients. During my time working here I attended a night class once per week, at City College, as well as coursework to complete my course and qualify. Once this was completed, I registered with the General Dental… Show more I joined Taverham Dental Health Clinic after attending college. I started as a trainee dental nurse, where I carried out duties including; chair-side assistance, record keeping, disinfection and decontamination, stock keeping, setting up and clearing down and communications with patients. During my time working here I attended a night class once per week, at City College, as well as coursework to complete my course and qualify. Once this was completed, I registered with the General Dental Council and became and registered dental nurse. Show less