Devon Ikeler Email & Phone Number

Beverly Hills, California, US

Beverly Hills, California, US

Philadelphia, Pennsylvania, US

Broomall, PA, US

• Responsible for planning & executing all aspects of company marketing & events by promoting our audio visual integration, service, & live event production services to a multi-market B2B audience
• Directed website redesign on WordPress with outsourced development team & graphic designer to amplify online portfolio ensuring the brand is appropriately represented through refreshed content & promoted through.
• Content creation & deployment of all digital marketing by use of HubSpot for email campaigns, social media channels, landing pages, & paid advertisements, supported by Adobe Creative Suite & Canva for design
• Deployed marketing automation strategies for lead generation & nurturing from contacts' website & email activity enabling internal workflows for further segmentation & targeted campaigns
• Established branding guidelines for logo, colors, & design format for visual consistency throughout print projects, digital content, signage, or other branded material creation
• Collaborated with leadership to align marketing with three divisions by creating operational procedures ensuring brand guidelines are met across the company & enhance customer experience through company messaging

Broomall, PA, US

• Assisted clients in the government, education, corporate, & healthcare markets throughout the Mid-Atlantic with all aspects of event coordination & audio visual needs for special events
• Partnered with account managers & production team to support with pre-production planning, on-site management, final execution of events, marketing for Live Event Production, leading to strong rapport with customers
• Enhanced proposal response process by developing a resource library of tools, documents, & graphics to improve success rate
• Owned the coordination & completion of complex proposals ensuring all deadlines, bid requests, & specifications were met

Philadelphia, Pennsylvania, US

• Provided exceptional daily service to our customers to build & maintain relationships through email & phone by use of ZenDesk
• Ensured that orders placed daily through E-Commerce site & major account partner sites were processed, picked, packed, & shipped on time with necessary paperwork needed for order fulfillment operations
• Assisted customer special orders achieving a total personal sales of $32,170 for the year of 2016, $42,632 for the year of 2017, & $12,630 for 2018, along with processing customer purchases through E-commerce site.
• Received daily E-Commerce returns & exchanges, maintaining inventory adjustments back to stock, processing additional payments or issuing credit refunds to the customer in a timely manner
• Willingness & reliability to serve & complete additional overtime during peak holiday seasons with participation in four annual Sample Sales throughout their entirety, achieving net sales goal of $1.6 million for the.
• Assessed & processed direct customer repairs & alterations when received for servicing, keeping in constant communication for cost approvals, time estimates, completion & payment before final shipment of jewelry back.

Philadelphia, Pennsylvania, US

• Exceeded in-store sales & provided outstanding customer service, resulting in meeting exceptional sales goals
• Established in store social media with corporate marketing team to connect with LAGOS Instagram followers
• Maintained store orderliness, safety, & presentation of merchandise to provide an enjoyable shopping atmosphere, including daily visual merchandising of retail space & store window displays
• Processed jewelry repair & cleaning requests to ensure all customer needs were met in a timely manner
• Recruited two part-time sales associates & assisted in direct training over the course of a month

Bachelor Of Science - Bs, Fashion Design And Merchandising

Costume Design

Ged, General Studies