Level 2 Technical Support
CurrentSelected to serve as the team subject matter expert for the Connect application acting as an internal resource and problem-solver before escalation. Responsible for fielding inbound inquiries related to Connect Suite application specific issues including troubleshooting technical issues, fielding general application usage issues, and corresponding with other internal teams to resolve complex issues. Study technical user documents confer with users and conduct computer diagnostics to investigate… Show more Selected to serve as the team subject matter expert for the Connect application acting as an internal resource and problem-solver before escalation. Responsible for fielding inbound inquiries related to Connect Suite application specific issues including troubleshooting technical issues, fielding general application usage issues, and corresponding with other internal teams to resolve complex issues. Study technical user documents confer with users and conduct computer diagnostics to investigate and resolve problems to provide technical assistance and support. Actively seek out potential bugs through testing to minimize issues and encourage continuous improvement Show less