Devon Lemasters Email & Phone Number

Charlotte, North Carolina, United States

- Provide comprehensive support for Salesforce platforms, addressing and resolving various support tickets in a timely manner.- Utilize Dynatrace to develop and manage dashboards and alerts, ensuring effective monitoring and reporting of system performance.- Assist in reviewing and analyzing code to identify and diagnose defects, contributing to the enhancement of system functionality and reliability.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues, ensuring minimal disruption to production environments.- Maintain accurate documentation of support activities, including incident resolutions and system changes, to support knowledge sharing and continuity.- Continuously evaluate and improve support processes and tools to enhance operational efficiency and effectiveness.

Fort Mill, Sc

• Defined process flows and system interactions to ensure seamless integration across multiple systems• Conducted research on competitive software applications, identifying industry trends and potentialareas for improvement• Monitored and troubleshooted bugs within software applications, communicating solutions with thebusiness team• Wrote comprehensive documentation for the application to enhance understanding for end users and the client liaison team• Recognized for strong analytical skills and attention to detail in documenting software applications andprocess flows

Charlotte, North Carolina, United States

• Facilitated 5-10 personal tutoring sessions weekly, resulting in a 20% average improvement in students' grades• Demonstrated expertise in diverse subjects including Organic Chemistry, Calculus, Matrices, LinearAlgebra, and various Computer Science topics• Tailored study materials by creating over 100 custom practice questions, leading to increased studentengagement and comprehension• Advised students on effective note-taking, studying, and test-taking techniques, resulting in a 30%increase in exam scores