Devon Martin Email & Phone Number

Florida, United States

Developed and enhanced Capacity Dashboard in Google Looker Studio, facilitating C-suite bench capacity oversight for 4K employees, 30 companies, and 50 job titles spanning 10 categories. Delivered monthly in-depth data analysis measuring effectiveness of intra-company collaboration and informing staffing decisions. Global change management and Oracle.

Boston, Massachusetts, United States

Led ServiceNow (HR portal) enhancements and managed team expectations. Collaborated with ServiceNow team evaluating system and recommending enhancements. Translated operational needs into system specs, facilitating modifications through UAT testing and release. Managed tickets and ticket pathways to improve employee/customer self-service experience and.

High volume recruitment, responsible for hitting weekly targets, applicant communication and onboarding. Managed Salesforce Lightning system implementation, resolving 200+ issues, collaborating with engineers, and training 20 team members with 95% new system compliance.Designed new procedures and workflow revisions to enhance team recruitment.

Washington D.C. Metro Area

Led a 6-person team in delivering 200+ events annually for the U.S. Government program portfolio, including Fulbright, Humphrey, and Boren scholarship recipients. Post-event surveys indicated 98% participant satisfaction.Directed 30 multi-regional pre-departure orientations for 1500 people, negotiating a $40K reduction in audiovisual services and secured.

Washington D.C. Metro Area

Managed a team of 5.Conceived, programmed, and executed two-week higher education study tours for 10-12 Indian higher education administrators to effusive praise from participants, Indian Embassy and sponsors. Study tours included visits to 16 institutions and covered over 30 topics ranging from accreditation to race relations on U.S. college.

Washington D.C. Metro Area

Completed 70+ events with participation from 10 to 400 and developed a SOP manual for distribution.Managed hybrid and virtual events for global attendees.Cultivated internal and external relationships that helped strengthen event operations and network.Chaired the Employee Engagement Committee, and the Gender and Communications working group for the DC.

Melbourne, Australia

Enhanced the bi-lateral relationship between the U.S. and Australia by redesigning, developing, and orchestrating the Consulate's primary and secondary school outreach program encompassing nearly half of Australia. Increased the program by 50% and incorporated stakeholder feedback to focus on underserved and rural communities.Planned Consular activities.

Bristol, Rhode Island

The Spiegel Center for Global and International Programs aimed to actively encourage and support students while they took advantage of an often life-transforming learning opportunity in education abroad. As front line staff and the first interaction many students had during this experience, I had to be organized, knowledgeable and understanding. I.

Masters Of Tourism Administration, Event And Meeting Management, 3.8

Additional courses in Museum Studies Management

Bachelor Of Science (B.S.), Communications Media, 3.5

Film

Event Planning Certification, Meeting And Event Planning

Communication And Media Studies

Activities and Societies: Residence Hall Programming Council