Devon Martin Email & Phone Number

Florida, United States

Developed and enhanced Capacity Dashboard in Google Looker Studio, facilitating C-suite bench capacity oversight for 4K employees, 30 companies, and 50 job titles spanning 10 categories. Delivered monthly in-depth data analysis measuring effectiveness of intra-company collaboration and informing staffing decisions. Global change management and Oracle OpenAir system integration, training 30 teams and creating tailored learning content for different user types via Northpass.Lead company-wide Resource Guru system clean-up for a cost savings of $21K. Provided software technical support to 4k employees via Jira.Transformed Operations Knowledge Center, realigned structure, and simplified system SOP information. Reduced page count by 75%.Led Jira Work Management project, establishing Agile software project to manage global operations priorities and ensure on-time work completion. Consolidated 25 workstreams into 6, adding detailed subcategories for enhanced visibility.

Boston, Massachusetts, United States

Led ServiceNow (HR portal) enhancements and managed team expectations. Collaborated with ServiceNow team evaluating system and recommending enhancements. Translated operational needs into system specs, facilitating modifications through UAT testing and release. Managed tickets and ticket pathways to improve employee/customer self-service experience and case response times.Optimized 60 ServiceNow requests, prioritizing high-impact projects and launching 70+ SLAs for a team of 50, creating and updating back-end documentation. Achieved a 15% increase in FMLA timeline compliance within one month of SLA implementation.Strategy development for Covid-19 leave HR process. Created ticket type, clarified document collection, and ensured policy was consistently applied across job type and region. Identified partner restraints and enrolled as a Citizen Developer to absorb work from the development team, ensuring timely delivery of requests, resulting in 15 updated features in ServiceNow.Improved Leaves claim processing in Workday, saving approximately 20 hours weekly.Revamped knowledge management document storage and processes, reducing clutter by 20%.Created SOP template, enabling collaboration on 100+ SOPs and lead effort for 90% of processes documented within 4 weeks.

High volume recruitment, responsible for hitting weekly targets, applicant communication and onboarding. Managed Salesforce Lightning system implementation, resolving 200+ issues, collaborating with engineers, and training 20 team members with 95% new system compliance.Designed new procedures and workflow revisions to enhance team recruitment effectiveness. Introduced Candidate Experience Feedback Survey (NPS) and enhanced technology integration with automation enhancements in Salesforce, saving approximately 10 hours per team member weekly. Analyzed ATS and Google Analytics data for Contracts team. Identified application drop-off point and restructured initial questionnaire, decreasing drop-off rate by 28%.Led redevelopment, creation, and maintenance of internal content system (Confluence) for 45 employees, achieving a 99-page site with 90% usage rate within 3 months.Designed new procedures and workflow revisions to enhance team recruitment effectiveness. Introduced Candidate Experience Feedback Survey (NPS) and automation enhancements in Salesforce, saving approximately 10 hours per team member weekly.Ensured data integrity and compliance by developing audit controls and driving process improvements, including conducting a credential audit for 2000+ teachers.Increased market adaptability by sourcing candidates in un-traditional locations and analyzing current independent contractor demographics for gaps in sourcing.

Washington D.C. Metro Area

Led a 6-person team in delivering 200+ events annually for the U.S. Government program portfolio, including Fulbright, Humphrey, and Boren scholarship recipients. Post-event surveys indicated 98% participant satisfaction.Directed 30 multi-regional pre-departure orientations for 1500 people, negotiating a $40K reduction in audiovisual services and secured USG per diem rates for hotels nationwide. Managed State Department and IIE contract compliance for a $2.5M budget. Government stakeholder engagement to ensure contracts were satisfactorily executed. Administered visiting scholar seminars and American cultural experiences for over 350 scholars annually.

Washington D.C. Metro Area

Managed a team of 5.Conceived, programmed, and executed two-week higher education study tours for 10-12 Indian higher education administrators to effusive praise from participants, Indian Embassy and sponsors. Study tours included visits to 16 institutions and covered over 30 topics ranging from accreditation to race relations on U.S. college campuses.Administered all visiting scholar activities for the United States impacting over 350 scholars yearly through multi-day seminars on topics like immigration and climate change, and one-day experiences that showcased American culture.Directed multi-regional pre-departure orientations for approximately 1,000 attendees. Negotiated $40K in audiovisual discounts.Accountable for contractual compliance and fiscal management of $2.5M with reporting responsibility to Department of State and IIE.

Washington D.C. Metro Area

Completed 70+ events with participation from 10 to 400 and developed a SOP manual for distribution.Managed hybrid and virtual events for global attendees.Cultivated internal and external relationships that helped strengthen event operations and network.Chaired the Employee Engagement Committee, and the Gender and Communications working group for the DC office of 250+ people. Planned monthly events to foster an engaging workplace culture. Implemented policies in events to encourage a more equitable and diverse panel. Developed a checklist for all external events to be reviewed prior to leaderships participation to ensure that diverse voices were represented.

Melbourne, Australia

Enhanced the bi-lateral relationship between the U.S. and Australia by redesigning, developing, and orchestrating the Consulate's primary and secondary school outreach program encompassing nearly half of Australia. Increased the program by 50% and incorporated stakeholder feedback to focus on underserved and rural communities.Planned Consular activities for 2 U.S. Navy ship visits; arranged public tours for 1,500, designed 11 outreach activities for enlisted sailors to engage with community members from organizations such as the YWCA and the Centre for Multicultural Youth. Coordinated a reception aboard the USS Blue Ridge, the Command Ship of the USS 7th Fleet. Attendees included U.S. Ambassador Bleich and Admiral Swift.

Bristol, Rhode Island

The Spiegel Center for Global and International Programs aimed to actively encourage and support students while they took advantage of an often life-transforming learning opportunity in education abroad. As front line staff and the first interaction many students had during this experience, I had to be organized, knowledgeable and understanding. I processed over 300 applications annually.Coordinated all of the events and information sessions originating out of SCGIP - 40-50 events annually.Processed over 300 applications per academic year.Supported 4 staff members and managed 7 student staff.

Masters Of Tourism Administration, Event And Meeting Management, 3.8

Additional courses in Museum Studies Management

Bachelor Of Science (B.S.), Communications Media, 3.5

Film

Event Planning Certification, Meeting And Event Planning

Communication And Media Studies

Activities and Societies: Residence Hall Programming Council