Gregory Kraft Email & Phone Number

Boston, Ma, Us

Greater Boston

Greater Boston Area

Promoted two job levels upon completing PTC’s Leadership Rotational Program; built trust and credibility with Senior Leadership and drove value for internal stakeholders at a level that was not often seen amongst Program graduates. •Protected software subscription revenue of $30M across 5 of PTC’s most strategic customer accounts.•Drove adoption and growth among enterprise customers spanning a wide array of industry verticals.•Identified and qualified leads for expansion opportunities within my client accounts.•Collaborated with internal teams and outside partners to coordinate the delivery of professional services engagements aligned to customers’ software adoption and implementation needs.•Established proper governance with assigned portfolio of client accounts, including delivering regular business reviews with key stakeholders.•Served as a mentor and coach for new Customer Success Managers.•Stepped into a leadership role in Latin America by taking on Spanish-speaking client and partner accounts throughout the region.•Spearheaded value-based approach to Customer Success at PTC by piloting value workshops with customers and assisting with build-out of related processes and learning materials for the rest of the organization.

Needham, Ma

Chosen to participate in PTC’s early career program, affording me the opportunity to explore and contribute to a variety of functional areas across the company, including Corporate Strategy, M&A, Human Resources, Product Marketing, Sales Strategy, Customer Experience, and Customer Success.•Supported creation of customer experience for new product launch for augmented reality software division.•Project managed Net Promoter Score (NPS) initiatives across PTC for the Voice of the Customer Team.•Performed market sizing to support sales team resource allocation based on industry vertical, country, and product area.•Leveraged data analytics to determine impact of new strategic alliance on behalf of the sales organization.•Drafted highest-level messaging document for Digital Transformation and Industry 4.0 on behalf of the CMO.•Provided technology demos to clients at PTC’s major Digital Transformation conference, LiveWorx.•Sourced M&A opportunities related to Internet of Things (IoT) and Computer Aided Design (CAD).•Supported IoT business unit’s go-to-market strategy in China, including navigating unique geopolitical industry concerns, sourcing partners, and creating profiles for companies of interest in China.•Selected to represent Rotational Program on Strategy Council, a committee of PTC’s CEO and highest-level executives.•Founded and ran Analyst Roundtables, a forum for collaboration and innovation within the Rotational Leadership Development Program.

New York, Ny

Serve as business intelligence for both external clients and internal BlackRock users of Aladdin—BlackRock’s proprietary Order Management System (OMS) software.

Bachelor’S Degree, Philosophy

Activities and Societies: Princeton Charter Club, Old NasSoulMinor in East Asian Studies - Mandarin Chinese

Mandarin Chinese

Chinese immersion program at Beijing Normal University

High School

Activities and Societies: Varsity Rowing