Devon Mcdermott 🪄✨ Email & Phone Number

Palm Springs, Ca, Us

Palm Springs, Ca, Us

Palm Springs, Ca

New York, Ny, Us

• Seasoned leader catalyzing change management via enablement; bridging the gap between organizational strategy and individual execution• Empowering executive Partners to embrace, strategize and execute smart, effective and repeatable programs• Led a team of 9, responsible for creating and deploying role specific onboarding, continuing and education across go-to-market teams; focused on business development, sales, customer support, and account management teams• Build, establish and propagate a culture of learning, enablement, coaching, and accountability• Define, assess, and report on key metrics that correlate GTM effectiveness improvements and skill development to targeted enablement programming• Create systematic GTM strategies, procedures, and document playbooks to enhance GTM Team efficiency

Worldwide , Us

The Sales Enablement Society is a volunteer organization founded in January 2016, by a diverse group of like-minded sales and marketing professionals based in the Washington, D.C. area. The society's goal is to better define the sales enablement functions and roles that currently exist within organizations, and ultimately solve the vast disparities that exist in the profession today.

Winthrop, Ma, Us

New York, New York, Us

• First enablement hire | built the enablement function from the ground up• Leader for all internal and customer facing enablement and training; ensure strategic program alignment across all business goals• Strategize, execute and optimize global L&D and commercial enablement programs• Cultivate and leverage relationships with executive leadership to create high impact programs and fulfill strategic objectives • Built and executed rollout of new sales methodology design and deployment, including new documentation, playbook, and reinforcement tools• Develop and deploy manager development and coaching programs• Launched world class tech stack to Sales and Customer Success Teams-- Gong.io and Highspot• Launched Challenger Sale and MEDDPIC methodologies to Sales and Customer Success teams

Nashville, Tennessee, Us

• Lead commercial external (client) and internal (sales/CS) enablement programs• Align with leadership on corporate targets and priorities around enablement needs• Leader for all training and enablement programs; ensure trainings are strategically aligned with broader business goals• Create and deliver employee, client, and partner training programs• Execute effective and innovative revenue onboarding and everboarding programs, to support reduced time productivity• Develop and deploy manager development programs to drive a cultivate a culture of learning, coaching, and accountability • Develop plan for adoption and training of sales tools and best practice processes• Define strategy and lead annual sales events (eg: revenue kick-off)• Procured and launched Gong.io to Sales and Customer success teams

Nashville, Tennessee, Us

• Team lead for commercial external (client) and internal (sales) enablement programs• Align with leadership on corporate targets and priorities around sales enablement needs• Drive accountability with executives and team leads; establish processes, protocols and reporting • Leader for all training and enablement programs; ensure trainings are strategically aligned with broader business goals• Create and deliver employee, client, and partner training programs, such as curriculum development,, eLearning and formal badging/certification• Own the sales enablement function with core objectives to reduce new hire ramp time and improve productivity • Oversee upkeep of training modules with new product releases• Own planning and execution of yearly sales and customer success kick-off event• Accountable for ongoing, long-term employee career growth• Holistic management of robust onboarding programs for sales, install base, renewals and customer success teams• Launched Challenger Sale to Sales and Customer Success teams

Nashville, Tennessee, Us

• Design, implement and track, robust onboarding programs for sales and customer success teams• Improve time to competency while reducing time to revenue via execution of sales enablement, onboarding, badging programs and skills enhancement• Regularly conduct assessment of current sales skills, processes and knowledge • Manage and reinforce Sailthru sales methodology, process and buyer journey to increase team success• Partner with sales leadership to develop relevant and engaging training and badging programs• Evaluate team performance quarterly, map performance to established metrics• Develop and upkeep of everyday sales enablement tools and materials• Launched MEDDPIC methodology to Sales and Customer Success teams

Nashville, Tennessee, Us

• First enablement hire | built the enablement function from the ground up• Started as a team of one and established a scalable enablement framework• Created Sailthru’s first ever sales onboarding and enablement programs • Partnered with Product Marketing to create consistent, effective and engaging sales messaging • Developed a suite of sales enablement resources and tools that map to and support the sales cycle• Determine the learning needs of the sales team to determine growth priorities• Analyze metrics for usage and adoption of all sales enablement tools• Procured and launched Gong.io to Sales and Customer Success teams

New York, Ny, Us

• Managed employee training programs, including onboarding, curriculum development, facilitation, eLearning development and formal certifications to align with broader company business initiatives• Created and executed organizational and employee-focused needs assessment• Developed a mentor program to promote a channel for feedback and coaching to team members

San Francisco, California, Us

• Evaluate the technical product training and enablement needs needs for Salesforce ExactTarget Marketing Cloud clients, partners and GTM employees in order to develop compelling and effective training programs• Identify and assess cross functional training needs • Ensure that product training program is aligned with broader business initiatives• Create and deliver employee, client, and partner training programs• Serve as the leader for all technical product training needs, programs and upkeep

New York, Ny, Us

• Provide leadership through Sprinklr implementation process for global and national brands across multiple verticals• Lead project and relationship management• Partner with clients in solving key social business challenges, including automating message triage/workflow, collaboration on social messaging across business units, and breaking down organizational silos• Establish and oversee implementation timelines, deliverables, and dependencies• Map the configuration and execution of a client’s custom Sprinklr platform environment to their existing business patterns• Guide clients through platform architecture discussions and decisions• Provide ongoing support and new feature awareness after implementation process has been completed• Partner with Sprinklr technical teams to surface and resolve functional issues on clients’ behalf

San Francisco, California, Us

• Evaluate the technical product training & enablement needs for Salesforce Marketing Cloud employees in order to develop compelling and effective training programs and training best practices.• Create and deliver employee and partner training including curriculum, training, exams, ultimately leading to formal badging/certification.• Accountable for the ongoing, long-term improvement of employees' skills, enabling them to achieve their full potential.• Ensure all training modules are current, coordinated with new product releases and updated continuously to reflect key competitive differentiators.• Pinpoint training and development needs through job analysis, appraisal schemes, and regular consultation with key department leads.• Serve as the leader for technical product training needs and programs within the Marketing Cloud

San Francisco, California, Us

• Create, own and oversee customer training and education on the Salesforce Marketing Cloud.• Create, edit, update and manage documentation including: internal and external training materials, new feature announcements, newsletters and reference guides.• Develop product content and documentation for clients and internal staff. • Work with Product Management, Engineering and Client Service teams. • Clearly and accurately organize content and articulate technical concepts.• Develop, update and maintain Salesforce Marketing Cloud documentation including internal and external training and help materials.• Contribute to creation, launch and maintenance of customer community forum or portal.• Develop collateral customer resources including: newsletters and guides to enhance customer adoption and empower success• Conceptualize new webinars and training materials inspired by industry trends, product enhancements and client feedback

San Francisco, California, Us

• Create, edit, update and manage documentation including: internal and external training materials, new feature announcements, newsletters and reference guides.• Develop product content and documentation for clients and internal staff. • Work with Product Management, Engineering and Client Service teams. • Clearly and accurately organize content and articulate technical concepts.• Develop, update and maintain Buddy Media social marketing suite documentation including internal and external training and help materials.• Create, own and oversee customer training webinars on the Buddy Media social marketing suite.• Contribute to creation, launch and maintenance of customer community forum or portal.• Develop collateral customer resources including: newsletters and guides to enhance customer adoption and empower success• Conceptualize new webinars and training materials inspired by industry trends, product enhancements and client feedback

San Francisco, California, Us

• Leveraged knowledge of Buddy Media platform develop robust social media initiatives that align with client's core objectives• Establish priorities and timelines and be responsible for meeting all client goals and deadlines on time.• Define, oversee and communicate all project timelines, budgets and deliverables.• Work with Technology Team to implement client initiatives.• Build training and enablement strategies to support sustained client adoption.• Communicate effectively and regularly with clients regarding the project status.• Create and implement bi-weekly analytics/engagement driven newsletters for Starwood Hotels.

New York, New York, Us

Client Service* Responsible for training, management and retention of 300+ client stations* Oversaw client entire client relationship; from contract signing to training, activation and beyond* Maintained and built productive relationships between stations and Triton affiliates* Proactively managed client expectations and maintained timelines during critical phases in activation process* Scheduled and managed introductory calls between clients and team members * Trained and enabled station personnel with various Triton software interfaces Product and Operations * Worked on problem solving initiatives with Market Development and Sales teams* Developed customer training and documentation* Streamlined knowledge sharing initiatives with affiliate teams and satellite offices* Worked with market development, sales and affiliate teams to develop product enhancements focusing on user experience and adding client value*Created and implemented monthly client engagement newsletters.

* Maintained and monitored calendars and phone traffic for five Sales EVPs* Completed weekly and monthly travel and expense reports* Arranged all aspects of business travel for department executives* Coordinated hospitality for department meetings in office and off-site

Us

• Created content for user recruitment• Gathered user experience feedback to insure optimum function and satisfaction• Co-facilitated department meetings• Provided active input regarding overall aesthetic appeal, content strategy, and user experience of website Marketing Department Intern - May, 2007 - August, 2007 • Assisted marketing department staff in recruitment strategy• Liaised with current/potential users and bloggers during beta stage • Drafted email campaign to promote official site launch• Promoted to a paid position in 8/2007 based on excellent performance

• Provided administrative support to department • Answered heavy volume department telephone lines• Managed parental follow-ups, provider surveys and other daily mailings • Updated and maintained forms, correspondence and printed materials • Compiled, organized, and tracked information as needed• Managed NACCRRAware database

Ma, Media Studies

Ba, Interpersonal Communication