Devonnee Villegas Email & Phone Number

San Diego, Ca, Us

San Diego County, California, United States

*Process Reimbursement Request from Customers, Partners, Damage Claims. *Work with Damage Claims Team*Collections Processing*Customer Advocacy

San Diego County, California, United States

Customer Service Advocate assisting both Internal/External customers with Roadside Assistance*Work with Customers to resolve escalations. Provide refunds and reimbursements as needed. *Create/View and respond to emails via Zendesk or Gmail as needed*Work with the Reimbursement Coordinator at various times to assist with contacting customers for follow up on requests. *Support Management in various tasks upon request*Support Co-Workers with questions and coaching*Advocacy Department Trainer for the NPS and CSAT CrewCSAT Call Back Agent - Performing follow up calls to customers to gain CSAT scores/gathering information and resolving customers issues for various Insurance and Brand Partners *Net Promoter Score Agent - Performing follow up calls to customers to gain NPS scores/resolving service issues, working Escalations for Safeco Insurance Partner*First Call Agent - Customer intake, setting up Roadside Assistance calls. Fielding and creating customer Escalation and Damage Claims requests

San Diego, California

Management of Mobile/Catering TruckAssistant Manager - January 2013 – Present*Managing daily operations *Cashier/Customer Service*Sous Chef*Tally Sales*Administrative Assistant/Assistant Manager

Greater San Diego Area

• Receive Requests for Installation/Service and Troubleshoot Issues on Espresso Machines• Schedule Espresso Machine Service Calls• Dispatch Espresso Machine Service Calls• Process Invoices and Credit Card Payment• Basic Office Functions

Greater San Diego Area

Operation Control Center Operator May 2016 – Feb 2017Data Entry Clerk December 2015 – March 2016*Managing production of Solar Energy Sites*Identify Issues and Dispatch Technicians to resolve*Compile data and prepare reports for Solar Management Team*Perform start and stop of Wind Turbines for Environmental inspection.*Compiling historical data for accounting purposes

Greater San Diego Area

Fleet Management systems. Technical Support Specialist - December 2014 – November 2015*Send and receive communications from fishing vessels*Gather weather forecasts and transmit to vessels*Relay messages and phone calls to and from USCG*Send and receive reports*Troubleshoot technical issues with vessel GPS devices* Use of Salesforce Customer Website

Greater San Diego Area

Medical Biller/Insurance Extern - June 2014-September 2014*Insurance Pre-Authorization Training*Medical Billing Training with off-site Biller*Receptionist duties *Assist with Procedure set up prior to Patient arrival

Greater San Diego Area

Dispatch/Router – June 1990 – August 2012Customer Service/Repair Representative – March 1987 – June 1990*Receptionist, Front Desk Representative*Lead and coaching duties*Create, correct and complete customer work orders in CSG Customer Database Software * Route technician, installer and contractor work, *Dynamic Dispatching using computer based routing and mapping Arris Route Mgmt/SageQuest Software *Provision Telephony via Sprint Provisioning Software*Troubleshooting technical problems through verification of coding and Technique problem solving software* Use of 2 way Radios according to FCC Rules and Regulations *Handle Emergency situations with Field personnel, coordinating with department management and emergency services (paramedics)*Interact with both internal and external clients

Rancho Penasquitos, San Diego, Ca

Wait tables, Bartending, Cashier, Hostess, Assistant Manager, Accounting duties, Bank deposits

Greater San Diego Area

*Assisted Clients in placing orders for Cable *Sold services *Billing Agent explaining billing questions *Troubleshoot w/Clients to attempt for find problems with service. *Set up Trouble Tickets for technicians. *Maintained Written Permission listed for any work needing Owner permission *Maintained Signal Leakage files, sending letters to Clients to scheduled *Relief Dispatcher helping to cover lunched, absences *Worked with Maintenance & Construction, Technicians to maintain or infrastructure *Use of 2 way Radios. *Relief for Front Desk personnel, accounting for monies received. Daily Inventory of Equipment going out and coming in to the office

Greater San Diego Area (Mira Mesa)

Member Service Associate Accountant. in Mira Mesa store (San Diego)Soft GoodsCashier

Sales Representative Home Furnishings

Certification, Medical Insurance Specialist/Medical Biller

High School Diploma, Retail Science